Chief of Staff Senior Director-13

Chief of Staff, Best Buy Ads & Media

The Chief of Staff will be a strategic partner to the Chief Media and Ads Officer and the broader Ads & Media leadership team. This leader will translate strategy into action, connect work across the organization, and ensure the highest-priority efforts move with clarity, speed, and accountability. The role will help shape executive and board-level narratives, lead the group's operating rhythms and priorities, and accelerate the practical use of AI across Ads & Media. They will also serve as a trusted connector and advisor, bringing forward insights, risks, and opportunities that may not otherwise surface.

This role is hybrid, which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield, Minnesota. You can work virtually from home or another non‑Best Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.

What you'll do

• Drive strategic priorities from definition through execution, connecting workstreams, clarifying decisions, and tracking outcomes across Ads & Media.
• Lead preparation for Board, ELT, market-facing, partner, and other high-stakes meetings, including narratives, materials, briefings, decisions, and follow-through.
• Own leadership rhythms and routines, including agendas, operating reviews, planning cycles, decision forums, action tracking, and communication across the organization.
• Accelerate AI priorities & adoption across Ads & Media by identifying high-value use cases, mobilizing cross-functional work, removing barriers, and measuring business impact.
• Serve as a trusted advisor and connector to the Chief Media and Ads Officer, acting as eyes and ears across the organization and surfacing themes, risks, and opportunities with sound judgment.
• Strengthen leadership-team effectiveness by improving information flow, clarifying ownership, resolving cross-functional dependencies, and ensuring decisions translate into action.

Basic qualifications

• 10 or more years of experience in strategy, operations, transformation, consulting, media, advertising, technology, or a related field.
• Experience in retail media, advertising, media, digital product, or a technology-enabled business.
• Demonstrated experience leading complex, cross-functional initiatives and influencing senior executives without direct authority.
• Exceptional executive communication skills, including the ability to synthesize complexity into clear narratives, decisions, and actions.
• Strong business judgment, discretion, and the ability to navigate sensitive organizational matters with integrity.
• Experience using data and technology to improve business performance and operating effectiveness.

Preferred qualifications

• Experience supporting a senior executive, enterprise leadership team, or board-level work.
• Track record of translating AI opportunities into adopted workflows and measurable business value.
• Ability to operate equally well at the strategic and executional levels in a fast-moving environment.
• High emotional intelligence, curiosity, courage, and a low-ego, enterprise-first mindset.

What's in it for you

We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About us

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.