Chief Operating Officer (COO)

Philadelphia FIGHT Community Health Centers (FIGHT) is now accepting applications for the Chief Operations Officer (COO).

As a member of the Executive Team, the COO is responsible for overseeing all services provided to individuals at FIGHT. The COO is dedicated to eliminating silos, building organizational infrastructure and maximizing capacity utilization. The COO is also responsible for carrying out the operational aspects of FIGHT's strategic plan; setting agency goals and direction by translating vision, mission, and strategy into operational tactics, and ensures that patients receive excellent customer service and that health center operations are conducted in support of HRSA requirements, with patients always at the center of what FIGHT staff do.

The COO provides leadership and oversight to department directors and managers to ensure the efficiency, effectiveness and consistency of operations and works closely with the Chief Compliance & Privacy Officer (CCPO), ensuring that the organization conforms to all applicable Federal, State, and Local laws; HIPAA and other privacy regulations; and HRSA and other compliance and regulatory agencies.

About the Role:

• Schedule: Full time, Monday through Friday (9:00 – 5:00PM)
• Location: Philadelphia FIGHT, 1233 Locust Street, 3rd Floor, Philadelphia, PA 19107
• Compensation & Benefits:
• • FSLA status is exempt with an annual salary of $200K - 235K per year.
  • 3 weeks of PTO (4 weeks after 1st year) + 11 paid holidays.
  • Comprehensive Medical, Dental, Vision & Prescription Coverage.
  • Employer-funded Short-Term Disability coverage and Life & Accidental Death and Dismemberment (AD&D).
  • Flexible Spending Accounts (FSA) and Health Reimbursement Arrangements (HRA) with employer contribution.
  • 403(b) Retirement Savings Plan with options for basic plan or Roth 403(b) contributions with employer matching up to 4%.
  • Discounted education options with partnered institution Pierce College.
  • And a multitude of other employee perks, including but not limited to, the option to contribute to medical discount programs, legal services, charitable contributions, and pet insurance coverage!

Qualifications:

1. Master's degree in business administration, health administration, public health or related field required; clinical degree with strong administrative experience also considered.
2. 10+ years of progressive experience in managing clinical operations, preferably in a Federally Qualified Health Center.
3. 5+ years of supervisor experience required.
4. Extensive working knowledge of state/federal compliance law is required; experience with HRSA and/or CBH regulations is strongly preferred.
5. Must possess basic computer skills to perform job duties including desktop computing, e-mail, time sheet management, reporting, internet research, etc. using relevant software such as HRIS and Microsoft Word, Excel, etc.
6. Experience and understanding of a full range of business functions and systems including but not limited to; strategic development, planning, budgeting, business analysis, facilities management, finance and information systems.
7. Ability to implement and analyze metrics and developing measurement tools to assess results.
8. Ability to methodically and diligently plan, organize, develop and implement practices based on industry standards.
9. Excellent interpersonal skills and ability to build/maintain relationships as well as influence employees at all levels; must demonstrate cultural competency and have experience working with disenfranchised populations.
10. Must be able to skillfully exercise complex problem-solving processes, communicate difficult or sensitive information tactfully and professionally with adherence to confidentiality.
11. Strong management skills with experience working with senior managers, including the ability to work effectively with a broad range of personalities.
12. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude.
13. Must be able to deliver engaging, informative, and well-organized presentations.
14. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
15. Excellent verbal and written communication skills, interpersonal and negotiation skills, organizational skills, and strong analytical and problem-solving skills.
16. Ability to prioritize tasks and to delegate them when appropriate.

Responsibilities:

1. Oversees all public facing services at FIGHT including, medical, dental, behavioral health, educational services, research and administrative services, ensuring all services run smoothy in a patient-centered manner.
2. Manages the implementation of operational guidelines, protocols, policies and procedures in accordance with regulatory requirements, funding source requirements, industry standards, and Federal, State and local law.
3. Hires, trains, evaluates and develops staff in support of core FIGHT values and policies, practices and principles; address and monitor the specific goals and assignments of each staff member by facilitating one/one supervisory meetings.
4. Collaborates with internal/external stakeholders to develop departmental goals and objectives; establishes departmental measurements that support the accomplishment of the agency's strategic goals.
5. Collaborates with the Leadership Team to lead and facilitate organizational change efforts supporting key initiatives and strategic implementation aligned with established organization philosophies, strategies, initiatives and policies.
6. Ensures that all operational elements of the strategic plan are operationalized, and targets, benchmarks, and ultimate outcomes are achieved; provides tactical support and direction to site leadership.
7. Links regulatory compliance requirements with the day-to-day work and the implementation of supportive and complimentary systems, processes and goals.
8. Evaluates services and develops, streamlines and improves processes, procedures, systems and successful communication mechanisms to improve efficiency and patient satisfaction.
9. Participates in the development and implementation of the quality improvement and practice transformation program at the health centers.
10. In conjunction with Chief Executive Officer, develops operations plans and coordinates corresponding budgets reflecting the volume, revenues, expenses, staffing and capital needs of FIGHT.
11. Oversees new service line implementation such as satellite sites and health center clinic expansions; recommends additional and/or expanded services based on patient and community needs and projected enrollment rate, visits and utilization.
12. Analyzes systems and process improvement opportunities to increase and improve operational efficiency through capacity utilization.
13. Collaborates with the Chief Compliance & Privacy Officer to ensure agency compliance with HRSA, CCAH, FQHC and other appropriate State, Federal, and local regulatory requirements.
14. Serves on Quality Improvement Committee and engages in collaborative work across departments.
15. Collaborates with Finance and appropriate clinic staff to support compliance with FIGHT's billing processes, track budget variances (and develop plans for improvement when applicable), analyze available reimbursement data, identify trends and challenges, and initiate appropriate plans of action.
16. Prepares and presents clear and concise compliance reports to staff, executives and/or the Board of Directors as appropriate.
17. Participates in executive and management meetings and attends other meetings and seminars.
18. Reports any activities that may violate established laws, regulations, policies or procedures. Raises questions about any actions contrary to law or policy taken by another staff member or employee or self and reports the matter to the CEO as required.
19. Other duties as assigned to fulfill FIGHT's mission.

FIGHT is an EEO, Affirmative Action, LGBTQ, people living with HIV/AIDS, and protected veterans' institution. We are dedicated to recruiting, hiring, and retaining employees from many backgrounds.

We recognize that an inclusive workforce with a variety of views, perspectives, and backgrounds is an integral part in our organizational success. We encourage and embrace a diverse workforce that provides us with unlimited ideas and innovative solutions.