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Chief Operating Officer - COO

VOA Michigan

Southfield, MI

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JOB DETAILS
SKILLS
Behavioral Health, Budget Management, Community Relations, Community and Social Services, Continuous Improvement, Dental Insurance, Driver's License, Employee Retention, Finance, Financial Management, Financial Operations, Financial Planning, Financial Strategy, Forecasting, Government, Healthcare Administration, Human Resources, Industry Standards, Interpersonal Skills, Leadership, Lift/Move 20 Pounds, Maintain Compliance, Negotiation Skills, Nonprofit, Operational Strategy, Operational Support, Operations Management, Performance Metrics, Process Improvement, Project/Program Management, Regulations, Regulatory Compliance, Risk Analysis, Risk Management, Service Delivery, Social Work, Strategic Planning, Sustainability, Systems Maintenance, Talent Management, Team Building, Vision Plan, Willing to Travel
LOCATION
Southfield, MI
POSTED
Today
Description

Chief Operating Officer (COO)

Location: Southfield
Schedule: Full-Time | Flexible Hours
Travel: Local and occasional out-of-area travel required

About Us

We are a dynamic, community-focused nonprofit organization committed to transforming lives through innovative, whole-person services. Our mission is to create a haven where individuals and families can grow, achieve dignity, and discover purpose for a fulfilled life.

With a bold new strategic plan, we are entering an exciting phase of intentional growth-expanding our impact to better meet the evolving needs of the communities we serve.

Position Summary

We are seeking an experienced and visionary Chief Operating Officer (COO) who is passionate about social impact and brings a powerful blend of clinical expertise, operational leadership, and strategic thinking.

As a key member of the executive leadership team, the COO will oversee all program operations across multiple service lines and locations. This role is critical in ensuring the organization operates with excellence, efficiency, and integrity-while fostering a culture of belonging, innovation, and professional growth.

Key Responsibilities

Operational Excellence & Program Development
  • Lead the expansion and strengthening of organizational infrastructure to support growth
  • Oversee and enhance existing programs to ensure high-quality service delivery
  • Design and implement innovative programs to meet emerging community needs
Leadership & Team Development
  • Drive execution of the organization's strategic plan
  • Build and cultivate high-performing, mission-driven teams
  • Partner with Human Resources to develop recruitment, retention, and talent development strategies
  • Foster a culture rooted in collaboration, accountability, and continuous growth
Collaboration & External Partnerships
  • Develop and maintain strong relationships with community partners, funders, and government agencies
  • Represent the organization to elevate visibility, partnerships, and impact
  • Strengthen internal collaboration across departments to support operational excellence
  • Serve as a passionate ambassador for the organization and the individuals it serves
Quality, Compliance & Risk Management
  • Ensure full compliance with all applicable laws, regulations, and industry standards
  • Build and maintain systems for risk identification, mitigation, and organizational protection
  • Establish performance measurement systems, including KPIs, to drive continuous improvement
Fiscal & Operational Management
  • Lead executive-level budget development and program financial oversight
  • Partner closely with the CFO and Finance team on financial strategy, forecasting, and reporting
  • Support both short- and long-term financial planning to ensure organizational sustainability
Qualifications

Education
  • Master's degree in Social Work, Healthcare Administration, or a related field required
  • MSW with a valid LMSW license strongly preferred
Experience
  • 10+ years of progressive leadership experience
  • Background in healthcare, behavioral health, substance use services, housing, or nonprofit/social services preferred
Core Competencies
  • Proven success in executive leadership and operational management
  • Strong financial acumen with experience managing complex budgets
  • Expertise in program development, implementation, and scaling
  • Deep knowledge of quality, compliance, and risk management systems
  • Exceptional communication, interpersonal, and negotiation skills
  • Demonstrated ability to lead, inspire, and develop high-performing teams
Work Environment & Requirements
  • Work is performed in a hybrid office environment (on-site and/or remote)
  • Frequent sitting, standing, walking, and computer use
  • Ability to lift up to 20 lbs
  • Valid driver's license and ability to travel within service areas
Why Join Us?
  • Be part of a mission-driven organization making a meaningful impact in the community
  • Play a key leadership role during an exciting phase of strategic growth and expansion
  • Collaborate with passionate, purpose-driven professionals
  • Opportunity to innovate, lead, and shape the future of programs and services
  • Comprehensive full-time benefits package, including:
    • Paid Time Off (PTO)
    • Medical, Dental, and Vision insurance
    • Employee Assistance Program (EAP)


VOAMI is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics

About the Company

V

VOA Michigan

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