Chief Operating Officer

Job Type

Full-time

Description

OUR MISSION

We pursue excellence in the delivery of professional, compassionate, and complete eye care.

OUR VALUES

• Empathy | Understand others' feelings and perspectives.
• Extend Grace | Show kindness, compassion, and understanding.
• Desire to Help People in Need | Strong sense of social responsibility.
• Wants to Work | Perform your job to the best of your abilities.
• Invest in Yourself | Never stop learning.
• Benefit of the Doubt | Foster positive relationships and interactions.

1. Patient Services: Scheduling, medical reception
2. Clinic: Optometry, ophthalmology, surgery scheduling, contact lenses
3. Quality Assurance: Risk Management and compliance, patient experience, auditing

• Participate in ongoing professional development as provided by the Company and self-directed learning.
• Has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency.
• Maintain confidentiality by safeguarding ePHI and demonstrating HIPAA compliance to our patients.
• Ensure that HIPAA privacy policies are clearly understood and followed.
• Present a positive view of FRE to the community.
• May be scheduled to work at different locations as necessary, reporting to the location at beginning of the day.
• May drive on company business.
• Must have valid California driver's license (required).
• Comply with all FRE policies and procedures, including but not limited to workplace safety, reporting work-related injuries, Infection Control, and preventing potential safety risks for staff, clients, and others.
• Punctual and regular attendance is an essential responsibility of each employee at FRE. Employees are expected to report to work as scheduled, on time, and prepared to start working. Employees also are expected to remain at work for their entire work schedule. Late arrival, early departure, or other absences from scheduled hours are disruptive and must be avoided.
• The list of job duties and requirements is not all-inclusive. Management, at its discretion, may assign additional duties.

• Required: Bachelor's degree in Business Administration, Healthcare Administration, Health Sciences or relevant discipline, or comparable experience.
• Preferred: Master's degree in Business Administration, Healthcare Administration, Public Administration, Finance, or other relevant discipline.

• 7+ years of experience in healthcare management (operations, administration, etc.) (required).
• 3-5 years of experience leading management level teams (required).
• 2-4 years plus experience overseeing operational teams of 30+ staff, directly or through a supervisory/management structure (required).
• Experience leading teams in complex organizations, across multiple operating units (required).
• Experience leading change initiatives at a department and/or multi-department level (required).
• Experience developing and administering multi-million dollar budgets (required).
• Personnel Management (employee engagement, recruitment and retention, coaching/performance improvement, professional development, disciplinary actions, etc.) (required).

• Understanding operational processes in a medical/clinical practice office, including patient experience, patient care, scheduling, and regulatory compliance.
• Demonstrated ability to modernize ambulatory operations through strategic use of artificial intelligence, improving access, efficiency, and financial performance in a multi-specialty eye care environment.
• Knowledge of developing and implementing policies/standard operating procedures, accounting for relevant industry regulations/laws, multi-department processes, etc.
• Highly competent/Expert level familiarity with Microsoft 365 (Word, Excel, Outlook). Excel competencies include database development, writing formulas, VLook-up functions, multi-spreadsheet linking, etc.
• Principles of systems thinking and process improvement, change leadership/management, organizational development.
• Understand principles of patient experience across the patient journey, multiple departments, and through the patient's overall life cycle.
• Understanding of facility maintenance and safety regulations.
• Strong leadership, strategic thinking, and decision-making skills.
• Excellent communication and interpersonal abilities to collaborate with staff and stakeholders.
• Knowledge of budgeting, revenue cycle management, and financial reporting.
• Meticulous attention to detail in financial reporting and compliance.
• Ability to adapt to a fast-paced environment and manage multiple priorities.
• Ability to lead and mentor a diverse team and foster a culture of collaboration.
• Commitment to delivering excellent patient care and enhancing the patient experience.
• Strong ethical standards and adherence to industry regulations.

• Respect: Treat all patients with respect and dignity.
• Communication: Communicate clearly and effectively with patients and their families.
• Safety: Ensure the safety of all patients and staff.
• Quality: Provide quality care and services to all patients.
• Privacy: Respect the privacy of all patients and their families.
• Accessibility: Ensure all patients can access the care and services they need.

• Indoors in a typical office environment approximately ninety-five percent (95%) of the time.
• Frequent computer use at the workstation for up to two hours.
• Frequently work at a fast pace with unscheduled interruptions.
• May occasionally move (walk or drive) from one work location to another.

• Use one or two hands to grasp, move, handle, control, feel, and assemble objects, tools, or controls.
• Use fingers to grasp, move, or assemble very small objects.
• Ability to walk, sit, stand, stoop, crouch, and climb stairs.
• Ability to move and lift up to 10 pounds.
• See the differences between colors, shades, and brightness.
• Visual Acuity (Far/Near).
• Regular and Consistent Attendance.