Chief Operating Officer

Summary:

The Chief Operating Officer (COO) provides leadership and oversight of operations for CHRISTUS Good Shepherd Health System. The COO is responsible for promoting the CHRISTUS Health mission, core values and vision through effective operational processes. This leader is responsible for ensuring quality of care, service excellence, and community benefit and business literacy according to CHRISTUS Health Strategy. The COO is responsible for positive relationships and effective communications with executives, directors, Associates, medical staff, sisters, community representatives and board members as appropriate.  The COO develops plans to implement care and services based on community need and consistent with the CHRISTUS Good Shepherd strategic plan. The COO supports the President and fulfills the leadership role in the President’s absence.

Education:

• Master’s degree in Health Administration, Business Administration, or other advanced health- or business-related degree.

Experience:

• Progressive career experience as a senior operating officer of a health care facility with experience that is broad-based.
• Multi-hospital system experience and Catholic health care experience are preferred.
• The ability to interact with physicians and leaders in the business community as necessary.
• Must have strong understanding of and demonstrate skill in leadership, strategic management, change management, communications, team building, continuous quality improvement, and problem solving, decision-making, and innovation, financial management of operations and stewardship of resources.

Skills:

• Excellent verbal and written communication skills to communicate with a variety of individuals including physicians, the general public, volunteers, and associates.
• Ability to motivate others.
• Ability to work in a rapidly changing and stressful environment.
• Ability to make independent decisions as necessary.
• Ability to solve management issues and direct numerous and varied operations.
• Ability to plan, organize, develop, implement, and interpret the necessary programs, goals, policies, and objectives that are necessary for providing quality care and maintaining a sound operation.
• Knowledge of hospital and health care practices and procedures as well as laws, regulations, and guidelines pertaining to health care.
• Skill in establishing a balanced perspective on mission effectiveness and business results is critical.

Licenses, Registrations, or Certifications:

• Preferred candidates will demonstrate interest and involvement in American College of Healthcare Executives as a member or a fellow.