Chief Operations Officer (50181)

Overall Summary:

The Chief Operations Officer (COO) is responsible for the daily operations management in coordination with the Leadership Team of a full scope community-based network of clinics which include planning, directing, implementing and coordinating Bay Area Community Health (BACH) Operations in accordance with its policies and strategic direction as established by the Chief Executive Officer and the Board of Directors. Will develop and implement operational aspects of strategic short and long-term plans. This position reports directly to the Chief Executive Officer (CEO).

Essential Responsibilities:

• Direct and oversee the Directors of Clinical Operations' performance of all day-to-day clinical operations, including overseeing and directing the activities (i.e. nursing and front line supervisors, and developing and maintaining a clinical care team) that provides high-quality services in an efficient manner that is in full compliance with all laws and regulations, contractual requirements, and established policies and procedures.
• Reviews utilization metrics, such as patient volume, no show rate, TNAA (third next available appointment), appointment scheduling, staff productivity, and resource allocation, to ensure that the clinic is operating efficiently.
• Helps in optimizing resources by identifying areas where resources (e.g., staff, equipment, facilities) can be better utilized to improve patient throughput and reduce wait times, ensuring the clinic is functioning at its optimal capacity.
• Assist with strategic goals by developing and implementing strategies to improve clinic utilization, such as streamlining workflows, adjusting staffing levels, or expanding services to meet patient demand.
• Oversee and develop relationships with service contracts, vendors, stakeholders, and implement strategies to support (the service delivery success front line operations, including front desk services, member services, referrals, medical records, and call center). Ensure that operations are conducted efficiently, effectively and in a manner that promotes the delivery of high-quality services that are appropriate to the needs of BACH's patients with regularly reporting and performance measures.
• In collaboration with the Chief Medical Officer, develop and implement strategies that ensure that the provider team operates in a manner that promotes high-quality services, efficiency in operations, optimal patient accessibility to care, adherence to budgetary requirements, and overall teamwork with all members of the clinical team.
• Work collaboratively with the medical directors to ensure that operational services and activities at all sites are conducted in a manner that ensures an excellent patient experience, fulfills the needs of each division, and serves to coordinate services and activities throughout the organization.
• Participate as a member of the leadership team, establish operational management and strategic goals and objectives, ensure the integration of organizational activities across all divisions, and provide leadership in the development and fulfillment of organizational goals.
• Monitor the effectiveness and overall operations management of BACH clinics; develop and implement strategies that promote division efficiencies and quality improvement in overall operations based on reports and measures.
• In collaboration with the CAS, CFO and CIS, and other clinical and operational management staff, develop and implement strategies for the ongoing utilization of EPIC, Compliatrics, and other technologies as applicable as resources that support clinical, operational, and quality enhancement operations.
• In coordination with the CFO, develop and monitor budgets and financial statements for operational management, and ensure that budgetary objectives are achieved.
• Develop and maintain effective communication internally and relationships with local, state and federal contract authorities, the Community Health Center Network, service partners, stakeholders and other outside entities as appropriate to organizational goals, objectives and overall operations.

Secondary Responsibilities:

• Directly work with the senior management team within operations service delivery functions. Maintain an exceptional level of customer service.
• Responsible for determining staffing requirements, workforce planning, talent acquisition, interviewing, and making hiring recommendations for new operations employees.
• Systematically create coherent reports, analyze operations process and outcome data, and report to team and CEO as needed.
• Attends Board and Committee meetings, when appropriate.
• Represent the organization at the CEO's request.
• Attends workshops, training, and meetings as needed, and as requested.
• Perform other duties as assigned.