Chief Operations Officer

Exact Benefits Group is a growing insurance and benefits organization specializing in Medicare and health insurance solutions for seniors nationwide. The company is committed to delivering high-quality service while helping clients and partner organizations navigate complex insurance products, compliance requirements, and enrollment strategies.

Exact Benefits Group promotes a fast-paced, performance-driven environment focused on growth, operational excellence, and long-term strategic development.

Position Summary

Exact Benefits Group is seeking an experienced and strategic Chief Operations Officer (COO) to oversee daily business operations and drive organizational efficiency in its Westerville, Ohio office. The ideal candidate will be responsible for scaling operational systems, optimizing performance across departments, and ensuring alignment between sales, service, compliance, and leadership teams.

This role is best suited for an executive with a strong background in insurance operations, team leadership, process improvement, and performance management within a high-growth environment.

Key Responsibilities

• Oversee daily business operations across sales, service, and administrative departments
• Develop and implement operational strategies to improve efficiency and profitability
• Lead and manage department heads and senior managers
• Establish performance metrics and enforce accountability across teams
• Optimize workflows for Medicare enrollment, client servicing, and compliance processes
• Collaborate with executive leadership on company growth strategy and expansion plans
• Ensure regulatory compliance with CMS and insurance industry standards
• Monitor KPIs, reporting systems, and organizational performance data
• Support hiring, training, and organizational development initiatives
• Drive continuous improvement and operational scalability

Qualifications

• 5+ years of executive or senior leadership experience in insurance, healthcare, or financial services
• Strong background in operations management and organizational scaling
• Proven experience managing multi-department teams
• Deep understanding of Medicare and health insurance industry (preferred)
• Strong leadership, communication, and decision-making skills
• Excellent analytical and problem-solving abilities
• Experience with CRM and operational systems
• Bachelor’s degree required; MBA preferred

Compensation & Benefits

• Competitive executive base salary
• Performance-based annual bonus
• Health, dental, and vision insurance
• Paid time off and holidays
• Executive-level benefits package
• Long-term incentive opportunities (based on performance)
• Career growth into expanded leadership roles

Work Environment

• In-office executive position located in Westerville, Ohio
• Collaborative leadership and corporate environment
• High-growth, performance-focused organization
• Direct interaction with ownership and senior leadership team

Schedule

• Full-time, Monday to Friday
• Extended hours may be required during peak enrollment periods and strategic initiatives
• Executive availability required for leadership meetings and operational oversight

Experience

• Operations Leadership: 5+ years required
• Insurance/Medicare Industry: preferred
• Team Management: 5+ years required
• Executive Leadership: required

Education

• Bachelor’s Degree required
• MBA preferred (or equivalent executive-level experience)