Chief Technology Officer

Strategy and Planning

• Participates as a member of the executive leadership team in governance processes of the organization’s architecture, telecommunications, networks, programming, media, and desktops
• Leads strategic technology planning by prioritizing initiatives and coordinating the evaluation, deployment, and management of current and future technologies
• Collaborates with the appropriate departments to develop and maintain a technology plan that supports organizational needs
• Develops and communicates technology alignment plans to executive leadership team, staff, partners, customers, and stakeholders
• Directs development and execution of an enterprise-wide disaster recovery and business continuity plan
• Provides regular updates to executive leadership and the Board on technology-related risks, investments, and long-term strategy

Acquisition & Deployment

• Assesses and communicates risks associated with technology-related investments and purchases
• Develops business cases and cost/benefit analyses for technology initiatives
• Establishes and monitors service level performance standards across all technology services
• Defines requirements for new technology implementations and communicates them to key business stakeholders
• Oversees vendor selection, contracts, and technology procurement processes
• Defines, communicates, and monitors policies, procedures, and standards for the organization for acquiring and implementing technology

Cybersecurity and Risk Management

• Owns enterprise technology risk, including cybersecurity, operational resilience, and system integrity
• Leads the organization’s cybersecurity strategy to protect systems, data, and member information
• Oversees incident response, risk mitigation, and technology control frameworks
• Ensures regulatory compliance related to information security and technology operations

Enterprise Governance and Committee Engagement

• Serves as an advisor to the Strategic Initiatives Committee (SIC), providing input on feasibility, architecture, security, and sequencing of enterprise initiatives
• Supports enterprise initiatives by providing technical expertise, solution design guidance, and risk assessment

Operational Management

• Ensures continuous delivery and performance of technology services through service level oversight and system monitoring
• Oversees reliability, availability, and performance of all enterprise technology systems
• Develops and manages technology operating and capital budgets
• Partners with business leaders to ensure technology effectively enables operations and strategic initiatives
• Serves as the primary liaison for communicating technology priorities, capabilities, and performance to the Board and executive leadership team
• Leads recruitment, development, and retention of technology personnel
• Ensures leadership continuity by developing and maintaining a strong succession pipeline across the technology organization.
• Ensures compliance with applicable laws, regulations, and internal policies
• Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
• On a self-direct basis, continues to improve individual level of competency through training and certification on established educational programs
• Performs other duties as required by management

• Master’s degree in Business Administration or related field