Application closing date: 7/21/2026 Hiring pay range:$20.12 - $24.14 Full pay range: $20.12 - $28.16 FLSA: Non-Exempt SUPERVISION: Non-Supervisory. GENERAL PURPOSE OF JOB: This position serves as the front-line customer service representative for the Child, Family, & Adult Division and agency services. Performs a variety of routine and complex clerical, administrative, and senior meal service support duties. ESSENTIAL JOB FUNCTIONS: (These duties are a representative sample; position assignments and detailed work instructions may vary.) Administrative Support - Assists the front desk and lobby, provides general customer service, greets customers, answers and routes phone calls, provides program information, and answers questions.
- Acts as Custodian of Records and coordinates records requests and provides redaction to ensure confidentiality.
- Receives forensic interview files through Vidanex and files them in the Laserfiche case.
- Processes incoming, outgoing, and relay mail.
- Prints, copies, assembles, distributes, files documents, scans documents into Laserfiche.
- Uses computer and software applications to accurately type and edit basic correspondence; enter data; retrieve data; search databases; conduct research; create documents; and send emails.
- Distribute office supplies, packages, and mail.
- Create “walk-in” reports of abuse/neglect from the public and caseworkers.
- Completes referrals by collecting client information through access of statewide computer systems, local law enforcement, and outside county and state departments as needed.
- Inputs and retrieves information from Trails, CAPS, CBMS, and other computer systems as required and maintains up-to-date information regarding various aspects of case record requirements.
- Order Birth Certificates for children in DHS custody.
- Research and obtain Household Numbers and MOE.
- Send out monthly service verification lists to CCM providers and document information in CCM.
- May assist with the onboarding of new employees.
- Notarize documents such as acknowledgments, depositions, and signatures.
- Monitors Older Adult Programs reservation line, prepares and processes meal site forms, and completes data entry.
- Assist with the setup and breakdown of senior meal sites and serving of meals as needed.
- Receives, responds to, documents, and prepares survey information for Program Managers and Executive Management Team.
- Assists with special projects for all program areas. (i.e., gathering data and files for State audits, scanning in documents into Laserfiche.)
- Acts as a backup for Case Manager’s I & II: cover hotline, disposition of referrals, send referrals to law enforcement or other entities, generates mandated reporter letters.
- Scribe for division meetings as needed.
- Submits maintenance work orders for Rifle Annex and 1102 Grand offices.
- Adheres to policies, procedures, and record retention protocols established by the State and County.
- Review all work products to ensure the highest level of quality and maintain a high level of confidentiality.
- Performs other duties of a similar or related level as necessary or assigned.
CORE COMPETENCIES: (Representative of the knowledge, skills, and abilities expected of the position) - Public Service: A commitment to the mission of providing exceptional services to the citizens of Garfield County. It is who we are, and what we do.
- Customer Service: A commitment to providing exceptional service to all customers (internal & external), which includes being helpful, professional, courteous, and taking the time to understand customers’ needs.
- Stewardship & Innovation: Is a good steward of public resources and looks for ways to be innovative and improve efficiencies.
- Teamwork: Able to work together with a diverse group of people towards a shared goal, while considering the needs of others.
- Business Technology: Ability to utilize the technology required of the position and demonstrates a willingness to learn new technologies as required to assist the County in providing exceptional services, innovation, and work efficiencies.
- Communication: Proficient in communication, and able to communicate using the English language, including written, verbal, or other communication channels as required by the position.
- Integrity: Maintain a high level of confidentiality and professionalism while performing essential job functions.
BENEFITS: - Medical, Vision, Dental
- Disability & Life Insurance
- Retirement Plan
- Paid Vacation & Sick Time
- Employee Wellness Programs
- Employee Gyms
To view the complete benefits information, please visit
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