Child Support Agent II - Enforcement Unit
Salary
$47,286.00 - $76,150.00 Annually
Location
Nashville, NC
Job Type
Full Time
Job Number
2026-00062
Department
Department of Social Services
Opening Date
07/13/2026
Closing Date
Continuous
General Statement of Duties
Current Child Support experience preferred.
A.Primary Purpose of Organizational Unit
The Child Support Unit is responsible for locating non-custodial parents, establishing paternity and/or support orders and medical orders, enforcing compliance with existing orders and collecting and distribution of child support in IV-D cases. In addition, the Unit is responsible for taking action for modifications, if appropriate.
B.Primary Purpose of Position
The Enforcement Agent performs investigative work for Child Support Enforcement purposes. The agent is responsible for the Enforcement of new paternity and support orders. Agents have control and responsibility for the financial management and accounting of these support orders. In monitoring cases, the agent investigates what action to take when a court order needs modification to meet current guidelines. Activities that must have the sanction of an Attorney are reviewed by the IV -D Attorney but the Agent is responsible for most of the actual preparation, investigation and negotiation required in each case. Considerable independent judgment is exercised in applying appropriate rules, regulations and laws to specific cases.
C.Work Schedule
This position is full time and the standard work week is 8:00 am to 5:00 pm Monday through Friday (for a total of 40 hours). Flexibility and/or overtime may be required to meet court schedules and workload demands. In the event that it becomes necessary to work beyond the regularly scheduled hours, compensatory time is given.
D.Changes in responsibilities or Organizational Relationships
None
Essential Duties and Tasks
Overall responsibility is to enforce and modify court orders.
ESSENTIAL DUTIES
25%Enforcement
The system generates work list items to flag delinquent cases. The agent must monitor the terms of the court order (monetary payments, medical coverage requirements, etc.) through reviewing NC's automated Child Support system - ACTS.
Identify cases in delinquency status and determine appropriate enforcement actions.
Consideration for making the determination include but are not limited to:
Provisions of court orders in the case, payments history, locate information, program requirements, arrearage amounts, earned and unearned income, real or personal property holdings, pending insurance settlements.
After appropriate enforcement tools are determined, proceed with one or more of the following actions:
a) Income Withholding - Agents have the legal authority to administratively withhold child support from earned and unearned income. This includes responsibility to establish, increase and transfer the withholding to other employers or sources of income.
b) Show Cause for Contempt Hearing - The agent is responsible for updating information in ACTS to ensure that legal documents are properly generated. The agent reviews and corrects the documents which are properly signed and are then forwarded to the Clerk of Court. The hearing must be scheduled and the information regarding service process and hearing must properly be entered into the ACTS system.
c) Revocation of Occupational, Professional, Business or Wildlife License - The agent is responsible for notifying the absent parent (AP) that their license may be suspended or revoked. A repayment plan may be negotiated between the agent and the absent parent. If an agreement is not negotiated or the AP does not comply with the plan, the agent notices the absent parent and the appropriate licensing board to suspend or revoke the license.
d) Revocation, Suspension and Blockage of Driver's License and Vehicle Registrations - Prior to court hearings agents must verify through DMV willful contempt and a 90-day delinquency, the Judge may order revocation or suspension of the driver's license and the agent is to obtain and destroy the licenses. The agent follows up by directly updating the Department of Motor Vehicle's Mainframe system and ACTS, ensure appropriate court orders are executed.
e) Notice to Credit Bureaus and Interception of Federal and State Income Tax Refunds - Agents are responsible for the accuracy of arrears provided to the credit bureaus and the State and Federal agencies. The absent parent may appeal the submission of the information reported to the credit bureau and may also appeal the interception of state and federal income tax refunds. If there is an appeal, the agent verifies the arrears, case information and events prior to the hearing. The agent attends the hearing and provides legal documentation and testifies before the hearing officer.
f) Medical Insurance Coverage for Children - Most orders require the absent parent to provide medical insurance availability through employment. The agent must verify that the AP has the coverage for the child/children. If not, the agent assesses the order, the insurance availability and the administrator of the insurance then determine whether to notify the employer directly to begin the insurance coverage or whether to issue a Show Cause for Medical Contempt on the AP.
g) Property Liens and Insurance Settlements Liens - The agent may determine that obtaining a lien is an appropriate procedure. After procurement of the lien, assets must be seized. This is a complicated process. The agent must coordinate with the sheriff's office and any other agencies that may be involved.
h) Bond or Security - Requiring and absent parent to post bond or security may provide some form of guarantee that an absent parent meets the child support obligation. The agent must understand these provisions to monitor and interpret affected court orders and know when they may be and appropriate tool.
i) Enforcement during Bankruptcy - All enforcement procedures must be considered with respect to other laws if the absent parent is in the process of filing bankruptcy.
05% Locations
The agent must verify the location and employer of the absent parent using all available resources.
ACTS has numerous automatic interfaces and generates daily work list regarding any information found. The agent must verify this information for correctness.
Analyze the information and determine which of several steps to follow.
Assess the case and make appropriate referrals to State and Federal locate resources.
05%Court Activity
Court preparation of cases for modification, including court fact sheets, issuance of subpoenas and other evidence required for hearings. Includes last minute updates on the arrearages and the payments received.
Review each court case with IV-D Attorney prior to the court date.
Assist IV-D Attorney in presentation of cases in the courtroom
Testify in court when it is required on a case.
Negotiate with the non-custodial parent and/or their attorney.
Make accurate notes of orders and information needed from court docket maintenance.
Remain conscious of client's requests, county/state interest and priorities.
As issues arise, ensure these considerations are addressed by the attorney and the court.
10%Financial Management
Control and responsibility for the financial management and accounting of the child support orders.
Entry of financial terms of initial court orders and modifications subsequent to the issuance of the original order.
Analysis, reconciliation and reviews of financial history in cases which may result in complex adjustments.
Certification of arrears for court, obligors, obligees or other agencies upon request.
Monitor and reconcile accounts and subaccounts in ACTS to ensure the distribution to the appropriate party, accounts include but are not limited to non-public assistance clients, other state agencies, and/or reimbursement to the Department of Social Services for Unreimbursed Public Assistance (URPA).
Undistributed Receipts Report must be assessed and appropriate actions must be initiated promptly for moneys to distribute.
10%Case Maintenance
Document ACTS regarding all activities taken on a case.
Update ACTS with any changes, such as employer, addresses, name, etc.
ACTS has numerous automatic interfaces and generates daily work lists regarding information found. The agent must investigate this information for correctness, analyze the information and determine what steps need to be taken regarding the information received. The appropriate action will range from routine to extremely complex, challenging circumstances which may affect multiple cases and require court action or require complex financial adjustments.
10%Customer Service
Agent communicates routinely with clients, non-custodial parents and employers about the child support process.
Agent must have thorough knowledge of all aspects of services and be able to explain the distribution of collections to clientele.
Agent works closely with Sheriff's Offices for service of process.
Agent works closely with Clerk of Court personnel.
Agent must have excellent communications skills to listen and converse with people of diverse backgrounds.
Agent must maintain a professional relationship with local resources such as employers, Postal Services, Employment Security Commission, Social Security Administration and Probation/Parole to ensure cooperation.
Courtesy, tact and firmness are required in dealing with clients, non-custodial parents, Offices of Clerk of Court, Magistrates, Sheriffs, Judges and other entities.
05%Amendment of Court Orders
This includes adding additional children to existing court orders
Agent must possess knowledge and legal expertise to take appropriate actions.
Agent must make appropriate verifications and gather updated information that would affect child support guideline worksheets and other provisions of a court order.
Agent may be able to settle matters by consent of all parties, if not the agent will need to initiate legal action for a court hearing. Agent generates appropriate legal pleadings, gather evidence and subpoena witnesses.
01%Other
This employee will be expected to work in emergency shelters and/or perform related disaster tasks.
Performs other reasonable tasks requested by the supervisor, Program Manager, Deputy Director or Director.
III OTHER POSITION CHARACTERISTICS
Accuracy Required in Work
The legal actions, court related duties and financial case management require the highest degree of accuracy from Child Support Agents. It is absolutely essential that cases are processed accurately, court orders interpreted correctly and exact information must be entered in appropriate fields of ACTS. An in-depth understanding of the complex ACTS system is required to ensure that correct information goes in and out of the system.
Consequences of Error
Inaccurate evidence presented to the court could cause the Judge to the rule against the agency and our client. It is vital that all sources of information are checked for accuracy and that all information is verified before it is submitted as evidence in court. Inaccurate information could subject the individual or Agency to a lawsuit. The Unit's credibility with the Court could be affected if we develop a reputation of making errors.
Instructions Provided to Employee
The worker is trained in policy and procedures related to the Child Support Program. Instruction is given in relation to the ACTS system. The agents have the on-line manual available through the ACTS system, with access to Help Messages and the ACTS Help Desk. Verbal and written instructions are provided by the Supervisors. Other sources include the Regional Consultant, IV-D Attorney and training by the Central Office. A high degree of independent decision making is necessary for the employee to manage a caseload.
Guides, Regulations, Policies and References Used by Employee
North Carolina Child Support Manual, available on-line through the ACTS system
North Carolina General Statutes
IV-D Attorney
Written instructions from the Supervisors
Agency Personnel Handbook
Supervision Received by the Employee
Worker is expected to function independently in management of caseload once they are trained. Staff meetings are held to inform workers in changes in program policy and changes to the ACTS system. Individual conferences are held along with yearly evaluations. When questions arise regarding problem cases, the worker reports to the supervisor for possible solutions.
Variety and Purpose of Personal Contacts
The agent interacts with custodial and non-custodial parents in order to perform the job duties. The agent also has contact with court personnel, attorneys, and sheriff's departments. There is also contact with employers, insurance companies, Social Security Administration, Housing Authority, and other county, state and federal agencies. During each communication, the agent must be professional to maintain the integrity of the program and represent the Agency. The agent must ensure that the county and state's interest and priorities are properly represented.
Physical Effort
Ability to be mobile to attend court and to carry records, documents and supplies needed for court. Must have ability to gather and organize information by computer, telephone and mail necessary to process casework.
Work Environment and Conditions
Work is performed in a county social services agency located in the County Administration Building. Staff has private offices to maintain case confidentiality. Each work station has a computer and printer. As child support is often an emotionally distressing issue, considerable anger is demonstrated often through verbal communication and can be demonstrated physically. The local police department and sheriff's department are located inclose proximity to the County Administration Bu9ilding and can be easily contacted.
Machines, Tools, Instruments, Equipment and Materials Used
Personal computer, calculator, copier, printer and telephone.
Visual Attention, Mental Concentration and Manipulative Skills
High level is required in all areas.
Safety for Others
Agents must be able to skillfully control interviews and be able to diffuse potential volatile situations. This will prevent office personnel from being exposed to possible violent attacks. Staff has been instructed to call the Police Department if a situation seems to be developing that could endanger staff. Clients and children may be subjected to domestic violence as a result of legal actions taken by the Unit. Staff must be alert to refer clients to the Court System and/or the Eligibility Unit if they want to claim 'Good Cause' for not cooperating with the Child Support Unit.
Dynamics of Work
Processing cases within the timeframes and keeping up with the constantly changing State and Federal regulations as well as continual changes in the ACTS system and its interfaces.
Knowledges, Skills and Abilities
Thorough knowledge of the Child Support Enforcement Program and applicable legal procedures: Considerable ability to interview clients, non-custodial parents and related sources and to investigate cases; considerable ability to organize, analyze and summarize case information; intermediate math skills; ability to establish and maintain effective working relationships with clients and non-custodial parents, location sources, offices of the Clerks of Court, Judges, private attorneys, Sheriffs and other court officials.
Desirable Education and Experience
Graduation from high school and three years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work; or an associate degree in business administration, human resources, law enforcement or closely related degree and two years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work; or a four-year degree and six months experience in eligibility, investigative, judiciary, or legal work that provides knowledges, sills and abilities needed to perform the work; or an equivalent combination of education and experience.
Additional Training/Experience
None
License of Certification Required by Statute or Regulation
None
INSURANCE PROGRAMS
Nash County offers cafeteria-style benefits including:
and more!
FINANCIAL PROGRAMS
Retirement
Membership in the North Carolina Local Government Employees Retirement System is a requirement for all regular full-time and regular part-time employees. Employees contribute 6% of their annual compensation before it is taxed. If you leave County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have 5 years of service, you are 100% vested in the NCLGERS.
NC401(k)
The NC401(k) supplemental retirement program is available to regular full-time and regular part-time employees. The County establishes this 401(k) account for each eligible employee and makes a 5% contribution based on monthly earnings. Employees may elect to make voluntary contributions through payroll deduction.
457 Deferred Compensation
The 457 Deferred Compensation program is available to regular full-time and regular part-time employees through payroll deduction. Deferred compensation is a voluntary investment plan to supplement retirement income and to defer taxable income.
Special Separation Allowance
The Separation Allowance is available to law enforcement officers between the ages of 55 and 62 years that are eligible and retire under the provisions of the NC Local Government Employees Retirement System.
125 Flexible Benefit Plan
Flexible Spending Account options are available to regular full-time and regular part-time employees who wish to use pre-tax dollars for eligible medical, pharmacy, dental, vision, and daycare expenses. The Flex Convenience Card program gives you instant access to your account funds.
Direct Deposit
Direct Deposit is a condition of employment for all employees. Deposit of your paycheck will be made to checking or savings accounts in a bank of your choice.
LEAVE PROGRAMS
Vacation Leave
For regular full-time County employees, vacation leave accrues based on length of service in the NC Local Government Employees Retirement System. Regular part-time employees accrue prorated vacation leave based on a percentage of the full-time benefit.
Sick Leave
For regular full-time County employees, sick leave accrues each pay-cycle. Regular part-time employees accrue prorated sick leave based on a percentage of the full-time benefit. Your unused sick leave balance can be applied as creditable service toward a service retirement under the guidelines of the NCLGERS.
Holidays
The policy of the County is to follow the holiday schedule as published by the State of North Carolina each year.
The following holidays are observed:
Military Leave
Annual Training - Reserves and National Guard -Ten paid workdays per fiscal year.
Active Duty - Reserves and National Guard - Ten paid workdays upon activation.
Civil Leave
Paid leave is provided to full-time or regular part-time County employees called for jury duty or as a witness of the court for the federal or state government, or a subdivision thereof.
Family Medical Leave Act
Federal law provides job protection and continuation of existing paid health insurance during 12 weeks of leave, paid or unpaid, to an eligible employee for qualifying events. These events can include birth or adoption, and serious illness of an immediate family member, or of the employee.
OTHER PROGRAMS
Employee Assistance Program (EAP)
The Employee Assistance Program is open to all employees and their dependents. It is a confidential service provided at no cost to the employees of the County. EAP provides certified counselors who administer assessment and brief therapy to employees who want help with a variety of personal and work-related issues such as stress, parenting concerns, grief, alcohol/drug use, family problems, financial concerns, and work-related problems.
Wellness Center and Telemedicine
We believe that staying healthy is inclusive of exercising regularly and taking care of your physical body. Nash County has a Wellness Center, which consists of various exercise equipment and videos, open to all full and part-time employees.
All full-time employees also have access to telemedicine through Teladoc. Teladoc treats conditions like allergies, sore throats, asthma, and more. Doctors are available by phone or video 24/7 from wherever you are. They are available to diagnose symptoms and send a prescription if needed.
NOTICE OF PRIVACY PRACTICES
The benefits offered by Nash County are subject to change. In the event there is a conflict between the above contents and Nash County policies and/or a State or Federal statute, the policy/statute shall control. Plan documents will govern benefits plans should there be a conflict with this information. They are not held out to any employee as part of any contractual agreement. Benefits, policies, and procedures are subject to change or termination at any time.
Information provided on this site is for informational purposes only. Actual provisions of each plan will be provided on the certificate of coverage as part of the Summary Plan description.
Nash County is an Equal Opportunity Employer/Provider
In accordance with Federal civil rights law and the U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs).
Remedies and complaint filing deadlines vary by program or incident. Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDAs Target Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339.
Additionally, program information may be made available in languages other than English. To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at http://www.ascr.usda.gov/complaint filing cust.html and any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form.
To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW
Washington, D.C. 20250-9410;
fax: (202) 690-7442; or
email: program.intake@usda.gov
USDA is an equal opportunity provider, employer, and lender.
01
Which best describes your level of education?
02
Which best describes your previous employment in a DSS Child Support department?
03
Have you had experience in Child Support Establishment?
04
Which best describes your level of experience in eligibility, investigative, judiciary or legal work?
05
Employees are expected to work in emergency shelters and/or perform disaster related tasks.
06
Your application must illustrate all relevant education and experience you have acquired in the last 10 years, to include any gaps you have had between employment (gaps in employment MUST be documented under the work experience section of the application). Failure to complete the "Work Experience" & "Education" sections of the application may result in your application not being considered. A resume will not be considered in determining your qualification for this position.
Required Question
Employer Nash County
Address 120 W. Washington Street
Nashville, North Carolina, 27856
Phone 252-459-9853
Website http://www.nashcountync.gov