Child Support Bookkeeper

$22.29 - $25.07

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Mesa County Department of Human Services is a forward-thinking agency that has over 300 employees serving the needs of nearly 40,000 residents. From the Colorado National Monument to the thriving agricultural lands and city centers, Mesa County contains a diverse, natural landscape that provides many outdoor activities and adventures. As individuals and an organization, we value and respect humanity, honesty, balance, inclusion and teamwork. We provide a level of flexibility for staff to be able to accommodate their lives outside of the office environment. We value family and the relationships that make our lives rewarding.

Our Mission:
The Mission of the Mesa County Department of Human Services is to help individuals and families achieve safety, stability and opportunity for meaningful employment.

Our Values:
Mesa County Department of Human Services values represent our behavioral anchors for how we conduct ourselves. Simply stated, we value Humanity, Balance, Honesty, Inclusion and Teamwork.

Job Summary:
The Child Support Bookkeeper performs accounting functions to ensure the accurate processing, recording, reconciliation, and reporting of child support payments and obligations. This position maintains child support ledgers, analyzes court orders, resolves payment discrepancies, prepares arrears calculations, and ensures compliance with applicable laws, regulations, and confidentiality requirements. The role collaborates with internal teams, courts, employers, and partner agencies to provide accurate financial information and deliver responsive, human-centered customer service while supporting the effective administration of the Child Support Program.

Essential Duties:

(The following statements describe the primary responsibilities and competencies required to successfully perform the role.  Duties are representative of the work performed and are not intended to be all-inclusive.  Mesa County reserves the right to modify or assign other duties as needed).

Financial Processing and Ledger Management

• Process and allocate payments, ledger adjustments, transfers, and case classification changes using appropriate codes within required timeframes to ensure accurate balances and application of funds. 

• Initiate, maintain, and update child support ledgers and judgment balances based on court orders.

• Investigate and correct misapplied or lost payments, data errors, and ledger discrepancies within established timelines.

Financial Analysis, Calculations, and Reporting

• Analyze and interpret court orders and supporting documentation to calculate accurate arrears and financial obligations.

• Determine balances for various support obligations, TANF, and related fees. 

• Prepare legal and financial documents, including preparing arrears calculations. 

• Monitor monthly financial reports, reconcile collections, resolve discrepancies, and prepare required reports.

Systems, Documentation, and Compliance

• Maintain accurate case information in the Automated Child Support Enforcement System (ACSES).

• Document all financial activities to support audit, legal, and operational requirements.

• Ensure accurate reporting and maintain strict confidentiality, including the handling of Federal Taxpayer Information and other sensitive data.

Research, Problem Resolution, and Quality Assurance

• Research, track, and resolve financial issues, payment discrepancies, data errors, and other case-related problems to ensure timely and accurate resolution.

• Verify the accuracy of financial records, reporting, and ledger activity while ensuring compliance with policies, court orders, and established timelines.

Communication, Collaboration, and Stakeholder Support

• Build and maintain positive professional relationships with colleagues, clients, accountants, auditors, clients’ employers, partner agencies, and intergovernmental entities.

• Serve as a liaison with ACSES, the Family Support Registry (FSR), State Office, other counties, and internal teams including Legal, Enforcement, and Establishment.

• Communicate professionally and effectively in both oral and written formats.

• Respond to financial inquiries from internal and external stakeholders and educate employers regarding Income Withholding Orders.

Customer Service, Professionalism, and Organizational Values

• Deliver responsive, collaborative, and human-centered service by actively listening and addressing the needs of clients, staff, and external partners. 

• Conduct work in accordance with Mesa County DHS values while maintaining professionalism, integrity, and confidentiality.

• Foster a positive attitude and actively contribute to a supportive, team-oriented work environment.

Other related duties as assigned. 

Qualifications

Education:High school diploma or equivalent is required. 

Core Competencies

The ideal candidate for this position is a highly organized, detail-oriented financial professional with strong analytical and problem-solving skills who can manage a high-volume of ledgers with accuracy and integrity. Success in this role requires proficiency in financial reconciliation, debits and credits, and time management, as well as the ability to interpret court orders, calculate financial obligations, and ensure compliance with state and federal regulations. 

A successful candidate will demonstrate:

• Strong financial expertise and attention to detail in payment processing, ledger management, reporting, reconciliation, and compliance.

• Analytical and problem-solving skills to resolve discrepancies, interpret court orders, prioritize tasks, and meet deadlines.

• Technical proficiency and data integrity through accurate system management, documentation, quality assurance, and confidentiality practices.

• Effective communication and collaboration skills to build relationships and clearly communicate with diverse stakeholders.

• Commitment to customer service and organizational values through integrity, accountability, adaptability, empathy, and teamwork.

Experience: Individuals typically develop these competencies through approximately two (2) years of experience in fields such as:

• Child Support Services

• Bank Teller

• Small business bookkeeping

• Billing specialist

• Accounts payable

• Accounting clerk

• Other positions requiring highly analytical, precise and detailed case review and documentation. 

We recognize that competencies can be gained through a variety of professional, educational, or lived experiences.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT:

This position requires standing, stooping, sitting, bending, twisting, and lifting up to 10 pounds.

Work is generally confined to a standard office environment.

In compliance with the Equal Pay for Equal Work Act the following items can be used as a determining factor in the starting and ongoing wage of an employee working in this position:

• A seniority system that rewards employees based on length of employment.

• A merit system that rewards employees for exceptional job performance.

• Education, training, or experience to the extent that they are reasonably related to the work in question.

• Another factor related to job performance or business operations, such as paying a shift differential to workers on less popular shifts

• Travel, if the travel is a regular and necessary condition of the work performed

 

This position is eligible for the following Mesa County benefits:

•  Medical

•  Dental

• Vision

• Retirement

• Paid Sick and Vacation Leave

• Life Insurance

• Long term disability  

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Agency

Mesa County

Address

544 Rood Ave

Grand Junction, CO 81501

Phone

970- 244 - 1856

Website

http://www.mesacounty.us