Child Support Program Manager POS# 106000002

Child Support Program Manager POS# 106000002

Salary

$78,639.73 Annually

Location

109 Bradford Ave 4th Floor Fayetteville, NC

Job Type

Full-Time

Job Number

202603092

Department

Child Support Enforcement

Opening Date

09/23/2026

Closing Date

9/30/2026 11:59 PM Eastern

Salary Grade

118

• Description
• Benefits
• Questions

Position Overview

Make a meaningful difference in the lives of children and families by joining a department dedicated to promoting parental responsibility and helping children receive the financial support they deserve. The Program Manager provides strategic leadership and oversight for the department's programmatic operations. This position directly manages four Program Supervisors, two Quality Assurance and Training Specialists, and one Department Data System Specialist.

In collaboration with the supervisory team, the Program Manager leads employees who deliver essential child support services to families throughout the community. Key responsibilities include strategic planning, organizing and directing program operations, evaluating performance and service delivery, and partnering with agency trainers to develop and lead program-specific employee training.

Examples of Duties

• Collaborates with the Child Support Director to plan and implement departmental goals, objectives, procedures, and strategic initiatives
• Organizes, directs, and manages the programmatic operations of the Child Support Services Division
• Evaluates program services, identifies opportunities for improvement, and recommends operational changes to the Child Support Director
• Ensures program operations comply with applicable federal and state requirements, County ordinances, and departmental policies and procedures
• Monitors agency performance and submits recommendations designed to strengthen service delivery, operational efficiency, and program outcomes
• Oversees the development, review, and maintenance of the program's training curriculum and coordinates comprehensive employee training schedules
• Assesses the training and professional-development needs of experienced employees based on performance results, evaluations, and supervisory feedback
• Oversees required security and confidentiality training for newly hired employees and coordinates annual training for all departmental staff
• Manages employee access to the County network, state-supported business systems, and authorized public and private software applications
• Coordinates employee password resets and access updates while supporting compliance with applicable system-security requirements.
• Prepares and submits quarterly reports to North Carolina Child Support regarding active employees and their authorized system access
• Reviews and monitors individual, unit, and departmental reports to identify adverse trends, performance concerns, and opportunities for improvement
• Develops corrective strategies and operational initiatives under the guidance and direction of the Child Support Director
• Addresses and resolves customer concerns with professionalism, tact, diplomacy, and appropriate confidentiality
• Responds to concerns received directly from customers or referred by County leadership, elected officials, the North Carolina Governor's Office, or the North Carolina Child Support Office
• Applies extensive knowledge of North Carolina child support legislation, program policies and procedures, local judicial processes, and agency practices when directing program operations
• Regularly evaluates program accomplishments through reports, email communications, performance data, and discussions with employees and supervisors
• Meets individually and collectively with employees to discuss workflow, caseloads, policy changes, work methods, performance expectations, and program accomplishments

Minimum Qualifications

Graduation from an accredited four-year college or university with a major/degree in criminology, sociology, business administration, or closely related field and three (3) years of responsible work experience as a Child Support supervisor; or an equivalent combination of education and experience.

Necessary additional requirements:

Successful completion of Basic Excel and Basic Word tests will be required. Candidates selected as qualified will be contacted via email by a Human Resource representative for testing.

• Please make sure to check the email address provided on your application for correspondence in reference to your application. Some email servers may see correspondence as spam, so it is important to check your spam folder as well. All correspondence will also be viewable within your NeoGov inbox. When signed in, click on your name in the top right-hand corner and then inbox.

Knowledge, Skills and Abilities

• Knowledge of federal and state Child Support Enforcement Program laws, regulations, policies, and procedures
• Knowledge of the Automated Case Tracking System (ACTS) and its application to child support case management and program operations
• Knowledge of applicable legal procedures, judicial operations, and office management practices
• Knowledge of supervisory and managerial principles, practices, and techniques
• Skills in interviewing, investigating, and analyzing case information and variables
• Skills in organizing and summarizing detailed case and program information accurately and clearly
• Skills in analyzing and interpreting applicable laws, rules, regulations, policies, and procedures
• Skills in planning, directing, monitoring, evaluating, and developing Child Support Program operations
• Skills in preparing clear, accurate, and professional written reports, correspondence, and program materials
• Skills in communicating effectively and professionally with employees, agency leadership, judicial partners, government officials, customers, and community stakeholders
• Abilities to provide instruction, guidance, training, and technical assistance to employees
• Abilities to organize, supervise, motivate, and evaluate employees while supporting departmental goals and performance expectations

Conditions of Employment:

Successful candidates who receive a conditional offer of employment with Cumberland County must pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures, prior to beginning work or receiving a final offer of employment. Refusal to submit to testing or testing positive for prohibited substances will result in the withdrawal of the conditional employment offer.

Cumberland County is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind. All employment decisions at Cumberland County are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other status protected by applicable laws and regulations. We encourage applications from all qualified individuals and will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Cumberland County offers a generous benefit plan including a Government Retirement Plan, 13 paid holidays per year and an Employee Wellness Center Clinic.To see more information about the benefits offered to employees Click here

01

How many years of supervisory experience do you have?

• 6+ years
• 4 - 6 years
• 2 - 4 years
• 1 - 2 years
• Less than 1 year
• None

02

How many people have you directly supervised?

• 11 or more
• 6-10
• 1-5
• 0

03

Please verify that your application includes the following information: Employment history including salary, employer address and phone number, supervisors name, and reason for leaving each employer. Applications without the above information will be considered incomplete and NOT move forward in the process. Resumes can not be considered as a substitute for submitting a formal application. Please take a moment to review this application in its entirety to ensure completion of each segment. [DO NOT SUBMIT A BLANK APPLICATION] Check yes to verify that you understand and I have read the above statement.

• Yes
• No

Required Question

Employer Cumberland County

Address 117 Dick Street

Fayetteville, North Carolina, 28301

Phone 910-678-7653

Website http://www.cumberlandcountync.gov