Child Support Specialist - Administrative Specialist II /61014929

Child Support Specialist - Administrative Specialist II /61014929

Salary

$32,902.00 - $40,698.00 Annually

Location

Richland County, SC

Job Type

FTE - Full-Time

Job Number

192448

Agency

Department of Social Services

Division

Child Support Enforcement

Opening Date

09/08/2026

Closing Date

9/15/2026 11:59 PM Eastern

Class Code:

AA50

Position Number:

61014929

Normal Work Schedule:

Monday - Friday (8:30 - 5:00)

Pay Grade

GEN04

Hiring Range - Min.

$32,902.00

Hiring Range - Max.

$40,698.00

EEO Statement

Equal Opportunity Employer

Agency Specific Application Procedures:

All applicants must apply online. All correspondence from DSS Human Resources will be made through electronic mail, unless otherwise indicated.

Veteran Preference Statement

South Carolina is making our Veterans a priority for employment in state agencies and institutions.

• Description
• Benefits
• Questions

Job Responsibilities

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties:

• The Child Support Specialist Administrative Specialist II is responsible for receiving and processing employer information for the Child Support Services Division. Enters data into the Palmetto Automated Child Support System (PACSS). Performs clerical tasks for the Employer Services Unit.
• Performs job delivery and/or performance or appropriate customer service delivery to clients, the public, and co-workers as an integral requirement. Ensures that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. Protects the Agency networks and applications by safeguarding systems, equipment and data.
• Conducts research and outreach to employers and other parties maintained in the automated system to document appropriate contact and benefit information. Updates and verifies records as needed in a timely manner. Maintains other data within the automated system for court, private attorneys and other parties integral to the provisions of Child Support Services.
• Responds to system user alerts, inquiries and other related issues regarding wage withholding and other issues related to the Employer Services Unit. Monitors income withholding compliance. Provides guidance to employers on the income withholding process and individual withholdings.
• Troubleshoots problems by analyzing, identifying and diagnosing faults and symptoms using established procedures and processes. Track, escalate and communicate unresolved issues to the appropriate staff member. Assists with reports to management primarily by using the problem ticket system to track work and status. Provides problem resolution information to others within the ticket system for shared use.
• Performs other duties as required. Performs Red Cross Shelter Duty or other emergency shelter duty/services as directed.

Minimum and Additional Requirements

A High School Diploma and one (1) year experience in computer system development and modification or support.

An Associate Degree or higher may be substituted for the required work experience.

Additional Comments

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must possess a valid drivers license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Child Support Services / Richland County

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

01

Have you ever been terminated or forced to resign from any job? If yes, please explain.

02

I understand that supplemental questions are considered part of the official application. Any misrepresentation will result in disqualification from employment. Please complete the state application to include all current and previous work history and education. If there are periods of time when you were not employed, you must also list those periods on your employment application. A resume cannot be submitted for completed work history and education sections of the employment application. The employment application may be considered incomplete and may not be forwarded. I have read and acknowledge the above.

• Yes
• No

03

I understand that by completion and submission of this application, that if I possess educational credentials that qualify me for the available position(s) and in the event I am offered a position with the SC Department of Social Services, I will be required to provide a certified official transcript within two (2) weeks of employment.

• Yes
• No

04

If you selected "Yes" that you are a veteran in the Agency-Wide Questions, are you able to provide a Member 4, Service 2-Copy, or NGB22 DD-214?

• Yes
• No

05

Have you ever been employed by the State of South Carolina?

06

How did you hear about this job opportunity?

• HR Recruiter
• DSS Employee
• DSS Internship
• Careers Website
• Indeed
• LinkedIn
• SCWORKS
• College/University Job Portal
• Social Media (Facebook, Instagram, etc.)
• Radio/TV/Billboard
• Other

07

If you selected "Other" or "DSS Employee" in the previous question, please list the source below.

08

Have you completed an internship with the SC Department of Social Services?

• Yes
• No

09

Which of the following best describes your highest level of completed education?

• High School Diploma or GED
• Associate Degree
• Bachelor's Degree
• Master's Degree
• Doctorate
• None of the above

10

What major(s) did you receive your degree(s) in? If you do not have a degree, enter N/A

11

Do you have at least one (1) year of relevant experience?

• Yes
• No

Required Question

Employer State of South Carolina

Agency Department of Social Services Address 1535 Confederate Avenue Extension

Columbia, South Carolina, 29201

Phone 803-898-7315 ext. 2

The language used in this document does not create an employment contract between the employee and the agency. This document does not create any contractual rights or entitlements. The agency reserves the right to revise the content of this document, in whole or in part. No promises or assurances, whether written or oral, which are contrary to or inconsistent with the terms of this paragraph create any contract of employment.