Child Support Specialist

Child Support Specialist

Salary

$58,606.00 - $91,571.00 Annually

Location

West St. Paul, MN

Job Type

Full-Time

Remote Employment

Flexible/Hybrid

Job Number

33100.26.002

Department

Employment & Economic Assistance

Opening Date

09/14/2026

Closing Date

9/28/2026 4:30 PM Central

• Description
• Benefits
• Questions

General Description

POSTING TYPE: Open Competitive

DEPARTMENT: Employment & Economic Assistance

HOURS: Full-time

PREFERRED HIRING RANGE: $58,606 - $73,257 /year

FULL SALARY RANGE: $58,606 - $91,571/year (106 salary grade)

LOCATION: West St. Paul

UNION: AFSCME 306

CLOSE DATE: 9/28/2026 at 4:30 p.m.

This posting will be used to fill multiple vacancies.

What You'll Do

This position helps safeguard family financial stability by ensuring that parents who live apart receive assistance in obtaining child support. Services available to families include locating parents, establishing paternity, establishing and modifying support obligations, and monitoring and enforcing court-ordered child support obligations. Depending on the work function assigned, a Child Support Specialist might perform some or all the duties as assigned.

The Child Support Specialist works with parents to ensure the financial stability of families receiving or paying court-ordered child support. They provide services to families by enforcing court orders for basic support, medical support, and childcare support through a variety of case management tasks and tools, include monitoring cases for court order compliance, reconciling financial accounts, utilizing administrative and legal remedies to induce payments and working with parents when their financial circumstances change. The Child Support Specialist works closely with the Dakota County Attorney's Office in initiating appropriate legal actions and preparing legal documents to support paternity and enforcement actions.

This career is ideal for someone who enjoys performing a mix of administrative, program and legal tasks, using multiple computer programs and software, synthesizing and analyzing complex information, applying discretion in approaches to case management, and having a high degree of public contact (in person, virtually, by phone and in writing). Child Support Specialists work with individuals that may be experiencing crisis, trauma, poverty, homelessness, unemployment, domestic violence, incarceration, mental illness, chemical dependency, and other challenging circumstances. This position requires attention to detail, strong conflict resolution abilities, and interpersonal skills to work with parents holistically, using person-centered approaches to reduce barriers, solve problems and meet outcomes.

Who We Are

Dakota County is Minnesota's third largest county and home to more than 400,000 residents. We strive every day to achieve excellence in public service, with a focus on four values: Service, Integrity, People, and Innovation.

Dakota County aims to create an environment that is welcoming and inclusive of diverse people, backgrounds, and experiences. Our goal is to have a workforce that is reflective of the communities and individuals we serve. We promote an equitable and culturally aware work environment where everyone can be their authentic selves.

Minimum Qualifications

• Bachelors degree

OR

• Associates degree and two years full-time experience working in an office setting providing services to the public

OR

• High School graduate or equivalent (G.E.D.) and four years full-time experience working in an office setting providing services to the public

AND

• Must be proficient at keyboard skills including typing at least 35 WPM.

Preferred Qualifications

• Completed degree in human services, humanities, social sciences or paralegal/legal assistant.

• Direct work experience as a child support worker, collections specialist, public assistance worker, human services case manager or similar position.

• Direct work experience with accounting, accounts payable/receivable or bookkeeping.

Duties & Responsibilities

These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the positions management approved work schedule is required for all positions.

• Engages with parents and others in child support matters to obtain information and documents to establish paternity and establish, modify, and enforce support obligations.
• Reviews and assesses cases to develop implementation strategies and appropriate case actions, including but not limited to income withholding, suspension of drivers licenses, seizure of bank accounts, suspension of occupational or recreational licenses, referral to the Dakota County Attorney for contempt of court actions, and/or working with jurisdictions outside of Minnesota to establish paternity and obtain, modify or enforce child support orders.
• Manages and updates case files using state child support computer system and county electronic document management system. Reviews and ensures accuracy of case information and retention of records requirements.
• Monitors payments, determines and ensures correct charging pursuant to court order, ensures incoming payments are applied correctly to obligations, reconciles accounts using business mathematical computations and completes case financial adjustments.
• Monitors cases for change in parents' circumstances and recommends modifications of existing child support obligations when appropriate.
• Conducts interviews and uses investigative tools, software/computer systems and other resources to locate individuals, and records regarding income, employment, public assistance benefits and assets.
• Resolves case disputes, conflicts, and complaints.
• Negotiates payment plans in lieu of implementing administrative remedies. Prepares affidavits for legal actions and may testify in some legal hearings.
• Educates parents and others about child support, including participating in child support community outreach initiatives and events.
• Attends regular and periodic meetings and training consistent with the role and participates in workgroups and committees as requested.
• Provides technical assistance and mentoring to less experienced staff.
• Actively supports Inclusion, Diversity, Equity and Access (IDEA) initiatives, including efforts to address racial disparities in child support program outcomes and to address the needs of diverse and underserved populations.
• Performs other duties as assigned.

ESSENTIAL JOB FUNCTIONS: Duties 1-9 are essential job functions.

Knowledge, Skills & Abilities and Work Environment

• Ability to think analytically and critically.
• Ability to interpret federal regulations, state statutes, state policy and county procedures, and to apply them to assigned work.
• Ability to employ effective research, interviewing, negotiating and investigative principles, methods and techniques.
• Ability to work cross-culturally, collaboratively and to engage the strengths and perspectives of diverse team members.
• Ability to organize, prioritize and process a high volume of work in an efficient and accurate manner, and according to the needs of the organization and families.
• Ability to learn and apply parent engagement principles to work effectively with families.
• Ability to work independently and in a self-directed manner, and to work successfully and collaboratively in a team environment.
• Effective business writing and verbal communication skills, sometimes under conditions where relations may be confrontational or strained.
• Conflict management and problem-solving skills.
• Skill in MS Office software and data entry for the performance of essential duties.
• Skill in record keeping and documentation principles and practices.
• Skill in basic math/accounting principles.
• Emotional intelligence and interpersonal skills to work effectively with diverse individuals from various socioeconomic, ethnic, and cultural backgrounds, and with those experiencing challenges such as mental illness, substance use disorder, disability, family violence, etc.

WORK ENVIRONMENT

Work is performed in a Dakota County office building and remotely. Occasional exposure to challenging and unpredictable behavior from clients. Work performed is primarily sedentary. Wrist and finger manipulation is required due to high volume computer work. Equipment used may include a laptop computer, multiple computer monitors, printer, telephone, copier, fax and calculator.

LOCATION AND SCHEDULE

This is a hybrid position that involves a mix of working remotely and in the office at our Northern Service Center in West St Paul. There will be times that traveling to the office for team meetings, training, and other business reasons will be required. Work is primarily performed during regular business hours (8:00am - 4:30pm Monday through Friday), although a flexible work schedule may be considered following the probationary period.

SELECTION PROCESS

• You submit an online application that includes supplemental questions.

• We assign you a score based on your qualifications.

• Top scoring candidates are referred to the hiring manager for interview consideration.

• We conduct interviews and reference checks before extending an offer.

• We extend an offer, conduct background and reference checks.

BENEFITS

• Comprehensive and affordable medical, dental, vision, and other benefits
• Excellent work-life balance
• Generous paid time off
• Eleven paid holidays each year and one floating holiday
• Pension with a generous employer contribution
• Hybrid work environment is an option once through the training period

Visit our Benefits site for more information.

01

• Applicants for this recruitment will be rated based on their answers to the supplemental questions listed below and application materials. It is IMPERATIVE that information provided on the application and resume are detailed and clearly outline your work experience & skills. They must also support and/or match answers to the supplemental questions. Please initial the box below to CONFIRM that the information provided is accurate and true to the best of your knowledge. Falsification may result in disqualification from consideration for this and subsequent recruitments with Dakota County for up to three years.

02

Please select the highest level of education COMPLETED/Degree Held. (Degree must be held by the closing date of this recruitment).

• High School Diploma or G.E.D equivalent
• Associates Degree
• Bachelors Degree or higher

03

Identify your years of full-time work experience in a related field or office setting providing services to the public.

Convert any part-time experience to full years (i.e. 20 hours week for 2 years equals 1-year full time). Do not round up years of experience (i.e. 2 yrs. 9 mos. would equal 2 years). Apply this formula to all questions regarding number of years of full-time equivalent experience.

• Less than 1 year
• 1 year
• 2 years
• 3 years
• 4+ years
• No experience

04

What is your keyboarding speed? If selected for an interview, the answer to this supplemental question may be verified during the interview process. If you are unsure of your keyboarding speed, you can take a free online test at www.typingtest.com

• Less than 35 WPM
• 35 or more WPM

05

Identify your years of work experience as a child support worker, collections specialist, public assistance worker, human services case manager or similar position. This experience should be clearly listed on your application in order to be considered.

• Less than 1 year
• 1 year
• 2 years
• 3 years
• 4+ years
• No experience

06

Identify your years of work experience in the area of accounting, accounts payable/receivable, or bookkeeping. This experience should be clearly listed on your application in order to be considered.

• Less than 1 year
• 1 year
• 2 years
• 3 years
• 4+ years
• No experience

07

Do you have work experience working in large databases and/or filing and retrieving documents from an electronic document management system?

• Yes
• No

08

Do you have work experience managing (monitoring and updating) a caseload of any type utilizing an electronic system?

• Yes
• No

09

Do you have experience working or volunteering with underrepresented communities (people of color, lower social-economic levels, etc.)?

• Yes
• No

10

The full salary range for this position is $58,606 - $91,571 and preferred hiring range is $58,606 - $73,257 annually. The amount that is offered is dependent on the candidates' overall skills education, experience and internal equity. The offer would also include the Countys benefits package.

Taking that information into consideration, what would be the minimum salary youd accept if selected for the position?

11

Your response to this question will help Dakota County evaluate the effectiveness of recruitment sources for this specific position. Please select the one source that most closely describes how you first learned about this opportunity.

• Facebook
• Friend, Family or Colleague
• Indeed
• Job Fair or Dakota County Event
• Job Interest e-mails from Dakota County
• League of Minnesota Cities
• LinkedIn
• Diversityjobs.com
• Minnesotaworks.net
• Minnesota Association of Counties
• Monster
• Professional Association Website
• Referred by a Dakota County Employee
• College Website, Instructor, Career Services
• Dakota County Website
• Other

12

If you selected "other" above, please indicate where you heard about this opportunity with Dakota County.

Required Question

Employer Dakota County

Address Administration Center

1590 Highway 55

Hastings, Minnesota, 55033-2372

Phone 651.438.4435

Website http://dakotacountymn.gov