CHILD SUPPORT SUPERVISOR

CHILD SUPPORT SUPERVISOR

Salary

$60,965.84 - $67,062.32 Annually

Location

Tarrant County, TX

Job Type

Regular Full-time

Job Number

10973

Department

Domestic Relations Office

Opening Date

05/25/2026

Closing Date

5/28/2026 11:59 PM Central

• Description
• Benefits
• Questions

Summary

Position will serve as DRO departmental ombudsman for ICSS contract and supervisor for Child Support Officer II positions. Handles highly complex problems and inquiries.

Essential Duties and Responsibilities

• Performs ombudsman duties for the DRO pursuant to contract # 10-C0017 in adherence to the 1998 Texas Ombudsman Act. Responds to complex inquiries and complaints, resolves issues, and operates to protect citizens against violation of their rights. Assesses the validity of complaints against the IV-D program with impartiality.
• Assigns and monitors work of assigned staff. Provides training and technical assistance to office staff.
• Assesses child support cases to determine appropriate action. Performs all necessary administrative enforcement.
• Explains Child Support Program policies, procedures, and regulations to customers. Conducts and oversees detailed in-office investigations to locate parties, verify employment and determine assets.
• Researches case information on the Texas Child Support Enforcement System (TXCSES). Maintains current knowledge of child support policies and procedures, Texas family law, federal regulations and other states IV-D regulations.
• Complies with all agency policies and procedures including but not limited to applicable security and safety rules, regulations and standards.
• Performs all other related duties as required.

Minimum Requirements

Bachelors degree or equivalent child support experience.

Four (4) years experience in full-time child support program or closely related experience.

Additional education, including masters degrees, will substitute for required experience on a year-for-year basis.

Requires strong organizational skills, the ability to communicate effectively and the ability to perform mathematical calculations.

Must have knowledge and skills for using a computer for word processing and data entry and retrieval.

Must have extensive skills in establishing and maintaining effective working relationships with other employees and the public.

Must have advanced or expert knowledge of fundamental concepts, practices, and procedures in the child support field and TXCSES, the state child support computer system.

Must have extensive knowledge of investigative practices and techniques as well as negotiating and interviewing skills.

Knowledge of both County and State Child Support Policies.

May serve as a Notary Public.

Physical Demands and Work Environment & Other Requirements

While performing the duties of this position, the incumbent is regularly required to bend, carry, hear, keyboard, lift below the waist, lift between waist and shoulder, lift overhead, lift to the side/twist, tolerate noise, pull, push, reach, see color, sit, talk, use his/her hands, walk, and work with others. Incumbent will face the possibility of upset clients.

Tarrant County offers a full range of employee benefit programs for eligible employees, retirees, and their families. These programs include group health plans for medical, dental, and vision coverage; an Employee Assistance Program (EAP); life and long- term disability insurance; and flexible spending accounts for health care and dependent care reimbursements. The County also provides retirement benefits. Full time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these "basic employee benefits" and retirement services, employees benefit from a variety of other programs including 13 paid holidays, a Wellness Program, and more.

• Note: These benefits are for Tarrant County employees only. For benefit information regarding Community Supervision and Corrections Department (CSCD) employees, please contact Patrice Smith at (817) 884-1227.

01

Do you have a Bachelors degree or equivalent child support experience?

• Yes
• No

02

Do you have four (4) years experience in full-time child support program or closely related experience?

• Yes
• No

Required Question

Employer Tarrant County

Address 100 E. Weatherford Suite 301

Fort Worth, Texas, 76196-0105

Phone (817) 884-1188

Website http://www.tarrantcountytx.gov