Child Welfare Program Analyst (Human Services Analyst II) - Limited Term

Child Welfare Program Analyst (Human Services Analyst II) - Limited Term

Salary

$96,616.00 - $120,702.40 Annually

Location

County of San Mateo, CA

Job Type

Limited Term

Job Number

NEW 20260915

Department

Human Services Agency

Opening Date

09/23/2026

Closing Date

10/7/2026 11:59 PM Pacific

Bargaining Unit

08

• Description
• Benefits
• Questions

Description

The Human Services Agency (HSA) of County of San Mateo is seeking qualified Child Welfare Program Analyst (Human Services Analyst II) to join the Children and Family Services (C&FS) Branch. The CWPA will report to the Children and Family Services Administrative and Program Support Services Manager, and will support Child Welfare System Strategies and Contracted Services.

The Child Welfare Program Analyst (CWPA) provides analytical, administrative, and project support for programs within Children and Family Services. This position requires independent judgment, strong organizational and analytical skills, and ideally a general knowledge of child welfare programs and practices. The CWPA may be assigned lead responsibility for projects and initiatives and will work closely with program managers, internal teams, community partners, and other stakeholders.

CWS-CARES Go-Live: A key responsibility of this position will be serving as the lead analyst as part of the Organizational Change Management Team for CWS-CARES, the new child welfare Statewide case management system, scheduled to go-live December 7, 2026. Responsibilities will include developing and maintaining business process maps and implementation resources; providing on-site and over-the-shoulder support during and after go-live; maintaining SharePoint content and resource repositories; preparing communications, reports, and other project materials; and providing ongoing implementation support while adapting to evolving project needs, priorities, and timelines.

Program Support and Contracted Services: In addition to supporting CWS-CARES implementation, the CWPA will work with Program Managers to develop and maintain a variety of documents, including, but not limited to, scopes of work, request for proposals, written reports, data reports, performance metrics, and County forms. The CWPA will receive and process invoices and help facilitate related signature and tracking processes.

Additional responsibilities may include conducting research and providing information to support management recommendations; supporting the integration of key initiatives and C&FS priorities; communicating with community organizations regarding program requirements; working closely with community-based service providers to support program compliance and provide technical assistance; developing service agreements; reviewing and interpreting State guidance and policies; and performing other duties as assigned.

The ideal candidate is a collaborative, organized, proactive, and adaptable professional who enjoys working as part of a team and can effectively navigate a fast-paced and evolving environment. The successful candidate will be comfortable taking initiative, identifying what needs to be done, and stepping in to support the team without always being asked.

The ideal candidate will demonstrate:

• Analytical and problem-solving skills: Ability to analyze information, identify issues, develop practical solutions, and make sound recommendations.
• Project management and organization: Ability to coordinate projects, manage competing priorities and deadlines, and follow through on assignments.
• Communication: Ability to communicate clearly and professionally and prepare concise, accurate written materials.
• Initiative and adaptability: Takes ownership, anticipates needs, and adjusts effectively to changing priorities and project needs.
• Collaboration: Works effectively with staff, managers, community partners, service providers, and other stakeholders.
• Program and process knowledge: Experience supporting the development, implementation, and improvement of programs and processes; general knowledge of child welfare or social service programs and practices is desirable.

Duties may include, but are not limited to, the following:

• Develop grants and contracts with the State and other funding sources, including the negotiation of specific items in the agreement and budget preparation.
• Draft requests for proposals, evaluate proposals and negotiate contracts.
• Provide technical programmatic and fiscal assistance to staff and subcontractors, including the development of policies and procedures and the training of staff.
• Monitor and evaluate the performance of subcontractors, including budget analysis and field monitoring, to ensure conformance with performance goals and fiscal requirements.
• Develop and implement marketing and funding strategies and policies and procedures for assigned programs; develop and monitor budgets.
• Represent assigned programs and the Agency at various meetings and conferences and serve as the liaison with the state and other organizations.
• Analyze legislation and develop policy and procedures for implementation by staff and subcontractors.
• Provide work direction to support staff.
• Collect, analyze and interpret various information, develop recommendations and present findings.
• Write reports and grant proposals and make presentations to boards, committees and other groups.
• Coordinate and conduct special events and projects.
• Develop and maintain computer files and generate reports.
• Perform related duties as assigned.

Note: This is a limited-term, at-will assignment. Limited term employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan. This recruitment may be used to fill future limited term positions.

Qualifications

Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify for a Human Services Analyst II is two years of experience performing journey level administrative and analytical duties in a human services or related agency.

Knowledge of:

• Principles and practices of public administration.
• Principles and practices of the specific program area to which assigned.
• Principles and practices of contract development, negotiation and monitoring.
• Principles, practices and techniques of administrative and programmatic research and analysis.
• Applicable federal, state and local laws, rules and regulations and County and program policies and guidelines.
• Computer applications related to the work.
• Office administrative practices and procedures, including records management and the operation of standard office equipment.

Skill/Ability to:

• Develop and evaluate proposals and negotiate contracts and agreements.
• Develop, monitor and analyze budgets and program performance.
• Plan, coordinate and implement administrative and programmatic research and analysis.
• Analyze, interpret and apply various regulations and requirements.
• Train staff in work procedures and provide technical and programmatic assistance to staff and subcontractors.
• Plan, coordinate and conduct special events and projects.
• Establish and maintain effective working relationships with grantors, subcontractors, County staff, elected and appointed officials, the public and others.
• Communicate effectively, both orally and in writing.
• Compile and analyze data, draw sound conclusions and prepare and present effective reports.
• Exercise sound independent judgment within general policy and regulatory guidelines.

Application/Examination

This is a limited term recruitment. Anyone may apply. A supplemental application form must be submitted in addition to our regular employment application form. The Human Services Agency will screen materials after the recruitment closes. The Human Services Agency will contact qualified candidates directly for a departmental interview.

All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be conducted in person and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the Countys website, you may click the "Apply" button. If you are not on the Countys website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

TENTATIVE RECRUITMENT SCHEDULE

Final Filing Date: Wednesday, October 7, 2026 at 11:59 p.m. PST

Departmental Interviews: TBD

About the County

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities.

The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.

HR Contact: Arlene Cahill (Human Services Analyst II - G231)

We invite you to explore our Benefits-at-a-Glance page for a snapshot of the comprehensive and competitive benefits available to eligible employees of the County of San Mateo. From health and wellness to financial security, our benefits are designed to support you at every stage of your career. (Please note that benefits are subject to change.)

In addition to core benefits, the County is proud to offer a variety of wellness and professional development programs to help you grow both personally and professionally. Most of these enriching opportunities are available during work hours and come at no cost to you.

As a County employee, you'll also be covered by the federal Social Security system, earning valuable retirement benefits based on your salary and years of service.

01

IMPORTANT: Applicants for this position are required to submit responses to the following supplemental questions. Your responses will give us additional information about your background and experience related to this position and will weigh heavily in the selection process. Be concise and specific. Neatness, clarity of expression, grammar, spelling and ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses to these questions. I understand this important information.

• Yes
• No

02

Describe how your education, training, and professional experience have prepared you for this position. Focus on experience most relevant to the responsibilities described in this recruitment, including program or process analysis, implementation or change management, contract or grant development/monitoring, data or performance measurement, report writing, and coordination with internal and external partners. Include experience supporting the implementation of new systems, processes, or initiatives similar to CWS-CARES, such as developing implementation resources, documenting business processes, communicating changes, providing staff support or technical assistance, or troubleshooting implementation issues. For each area you address, describe your specific role, responsibilities, and the types of programs or services you supported.

03

Describe a significant program, process, or organizational change that you helped lead or implement. Describe the project, your role, how you planned and coordinated the project implementation, how you communicated the change, and how you addressed challenges and/or changing priorities. What was the outcome, and what did you learn from the experience?

04

Describe one specific example of how you used data or other information to identify a program issue, assess performance, or inform a management decision. Describe the data sources and tools you used, the analysis you conducted, the findings or recommendations you developed, and how the results were used to guide an action, decision, or program improvement. Clearly describe your individual contribution to the work.

05

How did you learn about this position?

• County of San Mateo Website
• County of San Mateo Job Interest Card Notification
• County Hosted Virtual Event
• County Hosted Job Fair
• CalOpps.org
• College/University Career Center
• Community-based Organization Posting
• Facebook/Instagram
• Friend or Relative
• GovernmentJobs.com
• Indeed
• Job Fair
• LinkedIn
• Professional Publication/Website (Please specify in next question)
• X (formerly called Twitter)
• Zip Recruiter
• Other (Please specify in next question)

06

If you answered, "Professional Publication/Website" or "Other" to the above question, please indicate below how you learned about this position. Your response to this question will help us in better marketing County jobs. Type NA if not applicable.

Required Question

Employer County of San Mateo

Address County of San Mateo Human Resources Department

500 County Center, 4th Floor

Redwood City, California, 94063-1663

Phone (650) 363-4343

Website https://jobs.smcgov.org