Specialty Liaison Veterinary Professional

Bay State Veterinary Emergency and Specialty Service is hiring a Veterinary Technician Professional to join our INCREDIBLE specialty team!

Have you worked as a specialty technician or been in general practice for many years and are wondering what other opportunities there are in veterinary medicine? Put your knowledge to work at a premiere specialty and emergency referral practice whose key objective is to provide top quality patient care and medicine using state of the art equipment. Employees at BSVESS enjoy working in a supportive and friendly environment. At BSVESS, the continued education of our support staff is paramount. BSVESS offers many specialty services including Emergency and Critical Care,Surgery, Internal Medicine, as well as Medical and Radiation Oncology.

Position Overview:

The specialtyliaison technician performs a variety of behind-the-scenes duties to ensure quality pet and client care. The specialtyliaison position is designed to provide our clients with veterinary support from pre-consultation, hospitalization, discharge, and post-visit care. The liaison will follow-up with specialty clients to see how the pets are doing at home and to ensure the patients do not need additional medical attention. The liaison is also available to answer medical related questions for clients that may arise before appointments and procedures or after discharge.  The liaison works closely with thespecialty departmentsto ensure the best outcome for all patients and clients.

The liaison must be computer savvy and will be able to navigate through the paperless computer system at BSVESS.  The ideal candidate will have a strong working knowledge of veterinary medicine and specialty practices. 

Description

Specialty Liaison:

• Phone triage of potential patients
• Coordinate specialists’ schedules for consultation appointments, recheck appointments, and procedures/surgeries
• Create patient care estimates for each procedure
• Communicate with clientspre-appointments/procedures and post discharge
• Create invoices and enter charges for appointments
• Relay pertinent information to client at time of discharge
• Obtain medical records from primary care veterinarians
• Understands classification of commonly-used medications and associated side effects
• Fill prescriptions
• Call prescription orders into outside pharmacies
• Provide daily updates to clients on specialty service inpatients and facilitate patient/client visits
• Assist the specialty technicians with appointments as needed
• Assist the specialty technicians with inventory and ordering as needed

Ideal candidate:

• Compassion and love of animals
• Excellent communication skills
• Strong knowledge of veterinary medicine
• Ability to work independently and as part of a team
• Ability to prioritize and multitask
• Superior client service skills
• Ability to maintain composure in stressful situations

Job Requirements:

• Tech school graduate or at least 2 years recent experience in veterinary practice
• Excellent interpersonal communications skills
• High school diploma or GED
• Veterinary Technician certification is preferred

Benefits and Perks:

• Employer paid medical insurance premiums, AND paid deductible for employees!
• Medical, Dental, and Vision insurance options
• 401K with company Match
• Complimentary Life Insurance $25,000
• Personal Pet Discounts
• PTO and Holiday pay
• Company Sponsored Employee Assistance Program (EAP)
• Veterinary Social Worker on-site
• Ample paid CE opportunities on-site, as well as CE stipend for Certified Technicians
• Competitive pay: $20 to $28/hour, commensurate with experience

BSVESS proudly offers veterinary services in emergency medicine, critical care, internal medicine, medical and radiation oncology, and both soft tissue and orthopedic surgery. Our technical staff has extensive training in our state-of-the-art ICU, in-house laboratory, digital radiography, ultrasound, CT, endoscopy and a full range of surgical equipment. Visit our website at www.bsvess.com to learn more about Bay State Veterinary Emergency and Specialty Services.

We are a proud United Veterinary Care Partner hospital. UVC supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love. 

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.