Christian Response Representative - Inbound

Is God calling you to ministry?

For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) inAsheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolinaor a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.

CHRISTIAN PURPOSE AND EXPECTATIONS:

All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA’s religious mission.

Department Detail –The Donor Ministries Department at BGEA works to cultivate meaningful, long-term relationships with ministry supporters and to identify, develop, and deepen new relationships with prospective ministry partners.  The goal of the department is to grow a strong base of support for decades to come. The department includes a core office staff and a regionally based field team who collectively serve the individuals, families and foundations that support BGEA with their gifts and prayers. Through special events, personal visits, and mailings, the field team shares the work, impact, and needs of the ministry with existing and prospective ministry partners. Included in the department is the Billy Graham Christian Response Center whose staff daily respond to phone calls and email correspondence, providing ministry information and answering spiritual questions with biblical insight and direction. The Prayer Line ministry operates 24 hours a day, 7 days a week, where spiritually trained representatives and volunteers answer calls for prayer and present the Gospel. TVTM supports phone call responses to Billy Graham Classic TV programs.

Job Summary – The Christian Response Representative - Inbound position responds to a variety of calls and inquiries generated by the Billy Graham Evangelistic Association and Samaritan’s Purse with a positive, servant-focused attitude, with eagerness to provide a customized, relationally-focused caller experience in accordance with department procedures and standards. 

Ministry Requirements

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence

Essential Duties and Responsibilities

• Enjoys listening to callers, assessing their needs, and finding spiritually sensitive, creative solutions while working in a fast paced environment
• Warmly answers incoming calls in a consistent and timely manner with tact and courtesy
• Experienced in organizing, prioritizing, and completing multiple tasks in a high-volume environment
• Demonstrates excellent verbal and written communication skills
• Studies and learns departmental procedures, informational material, Billy Graham Evangelistic Association (BGEA) history, BGEA and Samaritan’s Purse current events and other information in order to understand and utilize information during calls
• Attends all required BGEA Christian Response Staff meetings as requested
• Analyzes and appropriately responds to spiritual needs of callers, praying with them, and leading them to Christ when necessary
• Promptly analyzes requirements of the call or needs of the caller, and generates a prompt connection to the proper solution by listening, locating information, answering questions, or transferring to a particular specified department or area
• Accurately records data from callers into BGEA database systems as necessary and required, this would include mailing list changes, recording and forwarding requests for materials, and entering credit card contributions

Marginal Duties and Responsibilities

• Works on outbound call projects as directed
• Performs other duties as assigned

Job Specifications

 Skills and Knowledge

• Demonstrated ability to handle multiple issues and processes at the same time such as talking on the telephone while entering information about the call on the computer
• Excellent verbal and written communication skills
• Experience in organizing, prioritizing, and completing multiple tasks in high volume environment
• Customer service and/or previous telephone experience helpful
• Good basic math and spelling skills are required
• Must exhibit accurate listening skills
• Good telephone voice
• Must express desire to be part of a team and to provide assistance to callers as well as other BGEA staff
• Cooperative, flexible, and optimistic about change
• Minimum of 35 wpm typing ability
• Proficient with Microsoft Office
• Ability to multi-task
• Proficient in general computer troubleshooting
• Excellent customer service skills

Physical/Mental Demands

• Must be confident and secure about handling difficult and emotional callers
• Must agree to respect and accept responsibility for items of a confidential sort
• Significant time may be required using the PC while talking on the telephone

Working Conditions

• Standard cubicle environment, PC, phone, access to printer and copier
• Close interaction with other people
• Vacation and time off must be approved by supervisor
• Requires flexible scheduling between CR operating hours of 8:30 AM to 9:00 PM, including Saturdays

Mission Statement

Continuing the lifelong work of Billy Graham, the Billy Graham Evangelistic Association exists to support and extend the evangelistic calling and ministry of Franklin Graham by proclaiming the Gospel of the Lord Jesus Christ to all we can by every effective means available to us and by equipping the church and others to do the same.

Statement of Faith

These core beliefsmakeup thefoundation upon whichall ourministryendeavorsare based.

• Webelievethe Bibleto betheinspired,the onlyinfallible,authoritativeWordofGodrevealing thelove ofGod to the world.  (1Thessalonians2:13;2Timothy3:15-17;John 3:16).
• WebelievethatthereisoneGod,eternallyexistent in three persons: Father,Son,and HolySpirit.
  (Matthew28:19; John 10:30;Ephesians4:4-6).
• Webelieveinthe deityofthe LordJesusChrist,inHisvirgin birth,inHissinlesslife,inHismiracles,inHis vicariousand atoning death through His shed blood on the cross,in Hisbodilyresurrection,inHisascensionto theright handofthe Father,andinHispersonalreturninpowerand glory. (Matthew 1:23;John 1:1-4 and1:29;Acts1:11and 2:22-24;Romans8:34;1Corinthians15:3-4;2 Corinthians5:21; Philippians2:5-11;Hebrews1:1-4 and 4:15).
• Webelievethatall men everywhere are lostandfacethe judgmentofGod,thatJesusChrististhe onlyway of salvation,andthat forthe salvationoflostand sinfulman, repentanceofsinandfaithinJesusChristresultsin regeneration bythe HolySpirit.Furthermore, we believethatGod willreward the righteouswitheternal life inheaven,andthatHe willbanish the unrighteousto everlasting punishment inhell.(Luke24:46-47;John 14:6;Acts4:12;Romans3:23;2Corinthians5:10-11;Ephesians1:7 and2:8-9; Titus3:4-7).
• Webelieveinthe present ministryofthe HolySpirit,whose indwelling enablesthe Christian tolive agodly life. (John 3:5-8;Acts1:8and 4:31; Romans8:9;1 Corinthians2:14;Galatians5:16-18;Ephesians6:12;Colossians2:6-10).
• Webelieveinthe resurrection ofboththe saved andthe lost;the saved untothe resurrection ofeternallife and the lostuntothe resurrection ofdamnationandeternalpunishment.(1 Corinthians15:51-57; Revelation20:11-15).
• Webelieveinthe spiritual unityofbelieversinthe LordJesusChristand thatall true believersaremembersofHisbody, the church.  (1 Corinthians12:12,27; Ephesians1:22-23).
• Webelievethattheministryofevangelism(sharing andproclaiming themessage ofsalvationonlypossiblebygrace throughfaithinJesusChrist)and discipleship(helpingfollowersofChristgrowup intomaturityinChrist)isa responsibilityofallfollowersofJesusChrist.  (Matthew 28:18-20; Acts 1:8; Romans 10:9-15;1 Peter 3:15).
• WebelieveGod’splanfor humansexualityisto be expressed onlywithinthe contextofmarriage,that Godcreatedman andwoman asunique biologicalpersonsmadefor each other.Godinstitutedmonogamousmarriage between male andfemale asthefoundation ofthefamilyand the basicstructure of human society.Forthisreason,we believethat marriageisexclusivelythe union ofonegeneticmale andone geneticfemale. (Genesis2:24;Matthew19:5-6; Mark10:6-9;Romans1:26-27;1 Corinthians6:9).
• We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over ourlives, and to the ministry of evangelism.  (Matthew 9:35-38; 22:37-39, and 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15).
• We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen.  (Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10).
• We believe God wonderfully and immutably creates each person a biological male or female.  These two distinct, but complementary sexes together reflect the image and likeness of God.  Rejection of one’s biological sex is a rejection of God’s merciful design and creative order.  (Genesis 1:26-27; Mark 10:6; 1 Corinthians 6:9; Deuteronomy 22:5).

Expectations for Ministry Employment

Asan employee ofBillyGrahamEvangelisticAssociation:

• I acknowledge that the Lord Jesus Christ is my personal Savior and that I am a personal representative of Him.
• I understand that BGEA is a Christian organization whose purpose is proclaiming the message of the Gospel of the Lord Jesus Christ throughout the world.
• I agree that the purpose of my employment with BGEA is to further its Christian purpose, that I am prepared to assist in accomplishing that purpose, and that my role with BGEA plays a vital part in carrying out its Christian purpose and mission.
• I understand that I must exhibit conduct that is consistent with BGEA’s expectations, whether at work or away from work, in keeping with scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies including Christian Conduct.
• I understand that BGEA has the right and the responsibility to ensure that its Christian religious purpose is carried on with the highest standards and is not harmed or impeded by conduct that is inconsistent with the Bible, BGEA’s Statement of Faith, its Christian religious purpose, or its policies
• I understand that any of my conduct which is not in keeping with the scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies, is inconsistent with BGEA’s Christian religious purpose.
• I understand that if my conduct is determined by BGEA to be inconsistent with its Christian religious purpose, the result will be corrective action up to and including termination from employment.

The Title VII Exception for Employment

The Billy Graham Evangelistic Association (BGEA) is a faith-based religious organization committed to spreading the Good News of Jesus Christ through every effective means.  Consistent with our charitable purpose to share the Christian faith, a requirement for employment at BGEA is affirmation and adherence to our Christian Statement of Faith.  Our Statement of Faith prerequisite for employment is based upon federal law set forth in Title VII of the Civil Rights Act of 1964, 42 U.S.C. Section 2000e-1.