CompTIA A+, Computer Skills, Computer Workstations, Customer Satisfaction, Customer Support/Service, Depth Perception, Detail Oriented, Documentation, Equipment Maintenance/Repair, Functional Testing, Hand Tools, Hardware Repair, High School Diploma, Human Resources, Identify Issues, Inventory Management, Inventory Reports, Keyboards, Laptop PC, Lift/Move 25 Pounds, Maintain Compliance, Maintenance Services, Mobile Devices, Motherboards, Multitasking, Organizational Skills, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Quality Assurance, Quality Management, Quality Metrics, Record Keeping, Safety Compliance, Safety Standards, Software Administration, Technical Leadership, Technical Writing, Testing, Time Management, Warehousing
JOB GOAL:
The Chromebook Repair Technician is responsible for diagnosing, troubleshooting, repairing, and maintaining Chromebook devices to ensure optimal performance and customer satisfaction. This role requires technical expertise, attention to detail, and the ability to work efficiently in a fast-paced environment while maintaining high-quality repair standards.
TERMS OF EMPLOYMENT:
Twelve month 12-month contract (240 days) Salary Range:110 ($35,031 - $60,867) plus Benefit Package NOTE: Precise placement on the salary schedule will be determined based upon experience. FLSA: Exempt.
REQUIRED QUALIFICATIONS:
- Associates Degree (AS) and/or High School Diploma with technology experience.
- 1-3 years of experience in computer, laptop, or mobile device repair.
- Basic understanding of Chromebook hardware and ChromeOS.
- Experience using hand tools and electronic diagnostic equipment.
- Strong troubleshooting and problem-solving skills.
- Ability to read and follow technical documentation and repair guides.
- Excellent attention to detail and organizational skills.
- Ability to lift up to 25 pounds and perform repetitive repair tasks.
PREFERRED QUALIFICATIONS:
- CompTIA A+ Certification or equivalent technical certification.
- Experience working in a K-12 education technology environment.
- Familiarity with Google Admin Console and device enrollment processes.
- Experience with inventory management systems and ticketing platforms.
SKILLS AND COMPETENCIES:
- Hardware diagnostics and repair
- ChromeOS troubleshooting
- Customer service orientation
- Time management and multitasking
- Inventory control
- Quality assurance testing
- Written and verbal communication
Such alternatives and additions to the above qualifications may be deemed appropriate by the Superintendent. Such alternatives to the above qualifications as the Board may require.
ESSENTIAL DUTIES & RESPONSIBILITIES:
The following statements of duties and responsibilities are intended to describe the general nature and level of work being performed by individuals assigned to this position. These statements are not intended to be an exhaustive list of all duties and responsibilities required of all personnel within this position.
- Diagnose hardware and software issues on Chromebook devices.
- Perform repairs and replacements of screens, keyboards, batteries, motherboards, charging ports, and other components.
- Install, configure, and update ChromeOS and related software applications.
- Conduct functional testing and quality assurance checks following repairs.
- Maintain accurate repair records, inventory usage, and service documentation.
- Follow manufacturer specifications and company repair procedures.
- Communicate repair status and technical information to supervisors, customers, or clients as needed.
- Manage and organize repair tools, workstations, and spare parts inventory.
- Identify recurring device issues and recommend process improvements.
- Ensure compliance with safety standards and data privacy requirements.
- Perform other duties as assigned.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty successfully. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Mental Functions, Physical Requirements, and Working Conditions:
While performing the duties of this job, the employee is regularly required to sit, stand, walk, go up and down stairs, operate foot and hand controls, use a telephone and write. Occasionally the employee must lift and/or move up to twenty (20) or more pounds. This position requires accurate perceiving of sound, near and far vision, depth perception, handling and working with educational materials and/or objects, and providing oral information. Must have the ability to work for the duration of the daily contracted time period, and to be physically present and at assigned work, with only infrequent unexcused absences, during the contract year. Additional technical skills, knowledge, and abilities may be recommended by immediate supervisor and approved by the Human Resources Director.
Working Conditions
- Repair shop, warehouse, educational institution, or technology service center environment.
- May require standing for extended periods.
- Occasional overtime during peak service periods.
A
Arkansas Association of Educational Administrators