Dent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars: respect, quality, productivity, and well-being. By remaining dedicated to these values and the overall mission, we are dedicated to making a difference for both patients and colleagues.
When you join the Dent team, you can take advantage of a variety of benefits:
• Work-Life Balance (no overnight shifts) • Medical, Dental & Vision Plans • Life Insurance • 401(k) Retirement Plan • Critical Illness, Accident, & Legal Plans • Wellness Program • Learning & Development Opportunities • Paid Time Off • Paid Holidays • Free Onsite Parking at All Locations
Working Schedule: Monday - Friday, 8:00am - 4:30pm Location: Amherst, NY
Position Summary: A chronic care management assistant within the Chronic Care Management program coordinates and oversees patients long-term care needs, ensuring they receive continuous support, education, and appropriate medical services. They act as a liaison between patients, healthcare providers, and community resources to improve health outcomes and quality of life.
Responsibilities of Position: • Assists care managers with various tasks associated with coordinating patient care for all patients enrolled in Dent's CCM program. • Develop a strong understanding of the CCM program, including eligibility, enrollment process, services offered, and costs, to accurately educate and assist patients with their questions. • Answer/reply to patient text responses or phone calls and assist patients with inquiries, appointment reminders, and general information. • Prepare reports, correspondence, and other documentation as required by the CCM team. • Coordinate communication between patients, healthcare providers, and external organizations. • Assists with scheduling medical appointments, testing, and specialist referrals. • Conducts regular check-ins with enrolled patients via text or phone to assess patient needs. • Advocate for patients by ensuring access to necessary healthcare services and support systems. • Document patient interactions in Phamily and eCW systems. • Communicates daily with care management team to provide necessary support to CCM patients. • Collaborates with providers and multidisciplinary clinical staff. • Ensure confidentiality and compliance with HIPAA and other healthcare regulations. • Represents the Dent by displaying a respectful and caring manner with patients and their families. • Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate and to solve complicated matters. • Performs other duties as assigned or requested.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Skills & Experience Necessary: • 2+ years prior medical assistant or medical office experience, preferably in the outpatient setting • EMR software knowledge • High degree of verbal communication and interpersonal skills to determine needs, provide information, instruct, and provide emotional support • Strong planning, problem solving, organizational, verbal communication and interpersonal skills • Working knowledge of general office equipment including fax and copy machines, multi-line phone system, and personal computer • Ability to address and resolve conflict in a professional manner • Ability to maintain strict confidentiality • Ability to be flexible
Working Conditions: • Moderate physical effort, including assistance to the disabled patient in transfers to and from wheelchairs • Prolonged standing and walking periods with often bending, squatting, reach above shoulder level, crouching, kneeling, and push/pull • Regular fine hand manipulation • Associated health risks related to patient exposure including body fluids • Minimal physical effort, requires some lifting usually not in excess of 25 pounds
Compensation: • Most candidates will start within the first quartile of the pay range • Rates are commensurate with experience • Mon-Fri 8:00am-4:30pm • 40 hours/week