CI Customer Service Representative

Chubb Ltd

Whitehouse Station, NJ

JOB DETAILS
SKILLS
Claims Processing, Communication Skills, Construction, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Establish Priorities, Insurance, International Operations, Internet of Things, Inventory Management, Inventory Reports, Manufacturing, Microsoft Office, Multitasking, Plumbing, Presentation/Verbal Skills, Product Design, Project/Program Management, Record Keeping, Retail, Retail Channel, Sales, Short Messaging Service (SMS), Systems Maintenance, Time Management, Underwriting, Writing Skills
LOCATION
Whitehouse Station, NJ
POSTED
30+ days ago

StreamLabs, a pioneering leader in the IoT sector, specializes in manufacturing and providing services for products and systems designed to conserve water and protect against water-related damages. As a wholly owned subsidiary of Chubb, the worlds largest publicly traded property and casualty insurer, StreamLabs operates independently, serving both consumer and commercial clients through various channels, including retail, distribution, insurance, and construction. Chubb is renowned for its extensive product offerings, robust distribution capabilities, financial strength, underwriting excellence, superior claims handling, and global operations.

 

Position Scope: As a Customer Service Representative at StreamLabs, you will join a dynamic and fast-paced team dedicated to service excellence. You will play a crucial role in communicating with customers, guiding them through our processes, and acting as the primary liaison between customers and other service providers. You will utilize various communication methods, including phone, email, and text messaging, to engage with business referrals. Comprehensive training will be provided on our systems, general insurance and plumbing knowledge, and effective communication techniques.

 

Key Responsibilities:

  • Manage inbound business referrals efficiently
  • Contact customers promptly and professionally
  • Input sales orders accurately
  • Track shipments and update company systems accordingly
  • Respond to customer service requests as needed
  • Maintain precise inventory records of finished goods and raw materials

 

About Chubb: Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise, and local operations globally.

 

Equal Employment Opportunity: At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop, and retain employees. Chubb prohibits all unlawful discrimination, harassment, and retaliation against any individual who reports discrimination or harassment.

 

Requirements:

  • Associate degree or some college coursework preferred
  • Experience in customer service, sales, or retail is required
  • Ability to manage multiple projects simultaneously
  • Familiarity with Internet of Things (IoT) technologies
  • Proficiency in Customer Relationship Management (CRM) software
  • Strong verbal communication skills
  • Experience with Microsoft Office 365
  • Excellent written communication skills

 

Skills:

  • Exceptional time management skills with a proven ability to meet deadlines
  • Ability to prioritize tasks effectively
  • Enjoyment of a fast-paced work environment
  • Experience with smartphone-based applications

About the Company

C

Chubb Ltd

Chubb is the world’s largest publicly traded property and casualty insurance company and the largest commercial insurer in the U.S.

With operations in 54 countries and territories, we are a major personal lines writer, as well as a leading middle market, small commercial and large industrial commercial insurer, providing a wide range of traditional and specialty coverages.

As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. And we combine the precision of craftsmanship with deep experience to conceive, craft and deliver the very best insurance coverage and service to individuals and families and to businesses of all sizes.

Our products and services are distributed through brokers, independent agents, exclusive agents and various forms of direct marketing.

What we deliver:

  • Extensive product and service offerings
  • Broad distribution capabilities
  • Service excellence
  • Risk expertise
  • Underwriting discipline
  • Exceptional financial strength
  • Local operations globally
COMPANY SIZE
500 to 999 employees
INDUSTRY
Insurance
FOUNDED
1792
WEBSITE
https://www.chubb.com/