Analysis Skills, Artificial Intelligence (AI), Certified Professional in Supply Management (CPSM), Change Management, Cobol Programming Language, Communication Skills, Consulting, Debugging Skills, Disaster Recovery, Employee Benefits, Establish Priorities, High Availability, IBM CICS (Customer Information Control System), IBM Product Family, IBM z-OS Operating System, Identify Issues, Incident Management, Information Technology & Information Systems, JCL (Job Control Language), Mainframe Computer, Network Operations Center, On Call, Performance Tuning/Optimization, Presentation/Verbal Skills, Problem Solving Skills, Product Support, Project Planning, ServiceNow, Short Messaging Service (SMS), Software Administration, Software Development, Systems Engineering, Systems/Internals Programming, Team Player, Technical Support, Writing Skills