Administrative Skills, Certified Insurance Examiner (CIE), Communication Skills, Copying Machines, Customer Support/Service, English Language, Funding, Microsoft Excel, Microsoft PowerPoint, Multilingual, Office Equipment, Photocopy, Spanish Language, Team Player, Typing
POSITION TITLE (Oracle title)
CIEASSISTANT (Bilingual)
WORKING TITLE
CIE Assistant
SCHOOL/DEPARTMENT
EnglishasaSecondLanguage(ESL)
LOCATION
CrossroadsI,Cary,NCand/orSatelliteSite
PAY GRADE
NoncertifiedGrade21
FLSA STATUS
Nonexempt
ELIGIBILITY FOR EMPLOYMENT CONTRACT
No
WORK WEEK SCHEDULE
Monday-Friday (occasional evenings and weekends) Position is not available for a Hybrid Telework workweek
POSITION PURPOSE:
Supports the activities the office by performing general clerical duties such as copying, receiving telephone calls, and providing customer service.
MINIMUM QUALIFICATIONS:
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
- ConsiderableknowledgeofMicrosoftOffice,specificallyMicrosoftWord,Excel,PowerPoint;GoogleApps;
- Bilingual English/Spanish;
- Excellentcustomerservicesskills;
- Excellentorganizationalskills;
- Effectiveinterpersonalskillstodealwithadiversepublic;
- Ability to communicate clearly and concisely both in oral and written form in English and Spanish using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
- Abilitytouseavarietyofofficeequipmentsuchasacopier,faxmachine,scanner,etc.;
- Abilitytominimizeerrorswithattentiontodetail;
- Abilitytoestablishandmaintaineffectiveworkingrelationshipswithschoolsystemstaff,students,parents, and community members.
EDUCATION, TRAINING, AND EXPERIENCE
- HighSchooldiplomaorequivalent.
CERTIFICATION AND LICENSE REQUIREMENTS
None
PREFERRED QUALIFICATIONS:
- Experienceinaclericaloreducationalrelated area;
- Experienceinterpretingand/ortranslatinginEnglishandSpanish.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- TranslatesandinterpretsinEnglishandSpanish,asneeded.
- Performsgeneralclericalduties(e.g.,copying,faxing,typing,notetaking,schedulingmeetings).
- Receives and returns phone calls to parents or school employees who need information; answers and sends emails to answer inquiries and delivers needed documents and information; provides customer service to those who visit the office.
- Investigatesspecificquestions,concerns,andissuestoprovideanswersand/orresolutions.
- Attendsallrequiredmeetingsandtrainings.
- Performsotherrelatedduties,asassigned.
WORK ENVIRONMENT/PHYSICAL REQUIREMENTS
Thisjoboperatesinaprofessionaloffice environmentandhasanoiselevelofmostlylowtomoderate.Thisroleroutinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The position, at times, must be able to come into direct contact with school system staff and staff members of external funding agencies, and the community. Work is considered light physical work, requiring the exertion of up to ten pounds of force.
EFFECTIVE DATE:6/2026
DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.
W
Wake County Public School System