Cigna Bilingual Benefit Educator

Mindlance

Morristown, NJ

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JOB DETAILS

SKILLS

Administrative Skills, Billing, Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Customer Training, Data Entry, Hardware Virtualization, Health Insurance, Microsoft PowerPoint, Microsoft Product Family, Microsoft Word, Multilingual, Operating Systems, Presentation/Verbal Skills, Procedure Development, Product Programs, Sales Prospecting, Salesforce.com, Smartphones, Time Management, Training/Teaching, WebEx, Willing to Travel, eLearning

LOCATION

Morristown, NJ

POSTED

30+ days ago

No guaranteed hours - this position is on an as-needed basis.
This position requires driving responsibilities. Candidates must have their own form of reliable transportation.
The role of the Benefit Educator is essential to our business's success. As the representative of The Client Group, your primary responsibility is to conduct exceptional Open enrollment and customer events that set The Client Group apart from our competitors. In this customer-facing position, you will educate customers about The Client Group’s products, services, and programs through various methods, including formal presentations, benefit fairs, and health fairs. Your goal is to create a highly satisfying and positive customer experience, demonstrating knowledge, competence, and professionalism. This is an “as needed,” variable hour role; hours are not guaranteed and will fluctuate based on event demand (including occasional last-minute requests).
Lead and deliver virtual, onsite, or prerecorded presentations in group setting as assigned to existing and prospective Client customers
Represent Client at customer events, ensuring a professional and positive image while effectively communicating Client’s products, programs, and solutions
Maintain current knowledge in all Client products, programs, solutions, and initiatives
Follow established guidelines and procedures of customer events as assigned
Refer customer service inquiries, administrative functions, implementation, billing questions, and other customer, client and producer matters to appropriate internal partners
Coordinate, track, and update event meetings, including attendance, and top insights via data entry system (Salesforce.com) by assigned deadlines

Bilingual capabilities required
Must be available during peak season (August-December)
Have experience explaining and presenting employer-sponsored benefits and health insurance
Excellent communication and presentation skills
Proficiency in Microsoft Programs (PowerPoint, Word), CRM system (Salesforce.com), and virtual learning platforms (WebEx, MS Teams, & Allego)
Ability to travel to local/remote trainings/meetings as assigned- 75-100% of the time
This role must be located within the assigned territory/market to be able to drive or fly to client locations, local offices in and outside of the regional territory
Ability to utilize and maintain a personal, company approved device (smartphone, tablet, etc. with compatible operating system), keep required software and system access up to date and adapt to evolving technology tools and systems

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

About the Company

Mindlance

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