Communication Skills, Corporate Policies, Customer Service Management, Customer Support/Service, Gaming, High School Diploma, Identify Issues, Manual Dexterity, Regulations, Resolve Customer Issues, Sports, Sportsbook, Time Management
LOCATION
Las Vegas, NV
POSTED
2 days ago
Circa Hospitality Group
JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE
DEPARTMENT: SPORTSBOOK
STATUS: FULL TIME
REPORTS TO: CUSTOMER SUPPORT MANAGER
JOB SUMMARY:
Work closely with the Sportsbook department to answer daily customer service inquiries. Act as customer service lead within the department, interacting with guests via phone and email to ensure exceptional customer service levels. Resolve customer issues in a timely manner by utilizing resources to come to the best conclusion to help the guest. Perform responsibilities in accordance with all company standards, policies and procedures within the Sportsbook Department.
ESSENTIAL JOB FUNCTIONS:
Responsible for practicing, supporting and promoting the Company Service Standards at all times
Respond to guest questions that come through the Circa Sports info and support email inboxes in a timely manner
Access the Stadium back office platforms to look up guest accounts to assist in trouble shooting issues
Exemplify a positive and professional attitude when interacting with guests and team members
Demonstrate knowledge in sports betting terminology to provide guests with accurate information
Ability to assist in information regarding events on property and booking reservations for Sportsbook seating
Lead in the resolution of player disputes
All other essential job functions as needed
QUALIFICATIONS:
Ability to communicate effectively with guests, team members, and management in both written and verbal form
Must have a full understanding of all wagers offered on betting board with ability to explain to customers as needed
Excellent customer service skills
Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
Knowledge of the sports betting industry
Must be able to establish and maintain effective working relationship with team members and guests
Must be able to maintain Gaming work card
Must be at least 21 years of age
EDUCATION and/or EXPERIENCE:
Minimum of one (1) year previous Sportsbook and/or Hospitality experience preferred
Experience working in a customer service centered environment
High School graduate or equivalent
PHYSICAL, MENTAL AND WORK ENVIRONMENT:
Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.
Ability to use a computer and type efficiently
Manual dexterity to operate job related equipment
DISCLAIMER:
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).