Analysis Skills, Common Language Runtime (CLR), Customer Satisfaction, Customer Support/Service, DS0 (Digital Signal 0), Electricity, Identify Issues, Interoperability, Interpersonal Skills, Legal, Maintenance Services, Multiplatform/Cross-Platform, Operational Support Systems (OSS), Operations Processes, SONET, Schematics, T-1 / DS1, T-3 / DS3, Technical Leadership, Technical/Engineering Design, United States Citizen