Cisco Call Manager / Cisco Voice Engineer

Job Details

• Job Title: Cisco Call Manager / Cisco Voice Engineer
• Location: Iselin, NJ
• Work Arrangement: Onsite
• Duration: 6 months
• GBaMS ReqID: 10876488
• Experience Required: 3–9 years

Required Skills & Experience

• 3–9 years of experience supporting Cisco Voice/VoIP environments.
• Strong experience with Cisco Unified Communications Manager (CUCM).
• Understanding of:
  • Cisco voice infrastructure
  • Dial plans
  • Telephony administration
• Familiarity with Session Border Controllers (SBCs).
• Oracle SBC experience preferred.
• Experience supporting call recording platforms, preferably NICE.
• Knowledge of E911 administration and troubleshooting.
• Familiarity with Cisco UCS environments.
• Strong understanding of networking fundamentals:
  • TCP/IP
  • DNS
  • DHCP
  • SIP
• Experience with Microsoft Teams Calling preferred.

Core Responsibilities / Capabilities

• Support and troubleshoot Cisco Voice/VoIP environments.
• Administer and maintain CUCM infrastructure.
• Manage Cisco telephony configurations and dial plans.
• Troubleshoot SIP and voice connectivity issues.
• Support SBC infrastructure and voice routing.
• Support call recording systems such as NICE.
• Administer and troubleshoot E911 services.
• Support Cisco UCS environments.
• Troubleshoot network-related voice issues involving TCP/IP, DNS, DHCP, and SIP.
• Support Microsoft Teams Calling integrations and environments.

Soft Skills

• Strong troubleshooting skills.
• Excellent documentation skills.
• Strong verbal and written communication.
• Ability to work effectively in an onsite environment.

Key Skills / Keywords

• Cisco Call Manager
• Cisco CUCM
• Cisco Unified Communications Manager
• Cisco Voice
• VoIP
• Voice Infrastructure
• Telephony
• Dial Plans
• Session Border Controller (SBC)
• Oracle SBC
• NICE Call Recording
• E911
• Cisco UCS
• SIP
• TCP/IP
• DNS
• DHCP
• Microsoft Teams Calling
• Voice Troubleshooting
• Network Troubleshooting