Provide Tier 2 support for the AMHS network with secondary responsibilities supporting SmartNetData Intelligence network hardware and software management.
Key Responsibilities
Monitor and maintain Cisco network equipment in the Data Center, MCP Room, and Fab.
Respond to escalated network incidents, troubleshoot failures, replace faulty switches, and perform post-recovery monitoring.
Coordinate with Cisco SmartNet support for technical escalations and RMA replacements.
Conduct preventive maintenance and review network equipment OS versions and upgrade recommendations.
Maintain accurate inventory and replacement records for switches, SFPs, power supplies, and cables.
Support end-of-life equipment planning, BOM preparation, hardware purchasing, and quotation reviews.
Review network change requests, installation plans, and release schedules.
Participate in project planning, technical reviews, and cross-functional coordination.
Prepare and update SOPs, inspection checklists, 8D incident reports, and KPI reports.
Collaborate with SAS AMHS and Network teams, Daifuku, and relevant Samsung Korea teams to improve and standardize operations.
Requirements
Qualifications
Experience with general networking technologies and concepts.
Willingness to participate in technical training and continuously develop job-related knowledge.
Bilingual in Korean highly preferred
Work Schedule
On-site, first-shift assignment.
Rotational after-hours support, including weekends and holidays.
On-site attendance required for after-hours RMA work.
Benefits
Comprehensive health insurance, 401K, PTO, Sick days, End year bonus
Numbers & Facts
Location
Taylor, TX
Skills
Bill of Materials (BOM)unmatched
Calendar Managementunmatched
Change Requests/Ordersunmatched
Cisco Network Systemsunmatched
Cross-Functionalunmatched
Equipment Maintenance/Repairunmatched
Insuranceunmatched
Inventory Managementunmatched
Inventory Reportsunmatched
Korean Languageunmatched
MCP - Microsoft Certified Professionalunmatched
Network Administration/Managementunmatched
Network Architecture/Engineeringunmatched
Network Operations Centerunmatched
Network Softwareunmatched
Network Supportunmatched
Network System Hardwareunmatched
Operational Improvementunmatched
Preventative Maintenanceunmatched
Project Planningunmatched
Purchasing/Procurementunmatched
Statements on Auditing Standards (SAS)unmatched
Systems Administration/Managementunmatched
Technical Supportunmatched
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