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Cisco Unified Communications Administrator, Staff

AMERICAN SYSTEMS

Chantilly, Virginia

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JOB DETAILS
SALARY
SKILLS
CCNA - Cisco Certified Network Associate, Cisco Network Systems, Cisco Unified Communications, Cisco Unified Communications Manager (CUCM), Cisco Unity, Communication Skills, Communication Systems, Communications Servers, CompTIA Security+, Computer Certifications, Computer Systems, Content Management, Customer Support/Service, DoD Directive 8140, DoD Directive 8570, Federal Government, IAT - Information Assurance Technical, Identify Issues, Information Technology & Information Systems, Leadership, Operations Processes, Presentation/Verbal Skills, Problem Solving Skills, Service Level Agreement (SLA), Speech Technology, Technical Writing, Unified Communications, Video Compression, Videoconferencing, VoIP (Voice over IP), Voice Applications, Writing Skills
LOCATION
Chantilly, Virginia
POSTED
19 days ago
Overview:

AMERICAN SYSTEMS, a 100% employee-owned company, is seeking a Staff-level Cisco Unified Communications Administrator to support a large enterprise IT environment in Chantilly, VA.

 

As an AMERICAN SYSTEMS employee-owner, you will have the chance to do meaningful work alongside a strong technical team while sharing in the company’s success.

 

This position includes a $5,000 sign-on bonus!

Responsibilities:

As a CUCM Administrator with AMERICAN SYSTEMS, you will:

  • Support and resolve user incidents and service requests involving Cisco unified communications, voice, and video systems
  • Administer and maintain Cisco collaboration platforms, including:
    • Unified Communications Manager
    • Unity Connection
    • Emergency Responder
    • Meeting Server
    • Video Communication Server
    • TelePresence Management Suite
    • TelePresence Content Management
  • Troubleshoot operational issues involving VoIP, video teleconferencing, and related endpoint technologies
  • Assist with installation and support of local and remote voice and communications equipment
  • Create and maintain technical documentation, operating procedures, and support records
  • Provide regular status updates and activity reporting to leadership
  • Collaborate with geographically distributed teams supporting standardized Cisco solutions across multiple sites
  • Conduct moves, adds, and changes in accordance with established service level agreements
  • Deliver responsive, high-quality customer support in a mission-focused environment
Qualifications:
  • Experience supporting Cisco unified communications technologies in an enterprise environment
  • Hands-on experience with:
    • Cisco video teleconferencing codecs
    • Cisco VoIP endpoints
    • Cisco Unified Communications Manager version 11.5 or later
    • Cisco TelePresence Management Suite
  • Bachelor’s degree with 2-4 years of related experience (or relevant years of experience in lieu of degree)
  • Active DoD 8140 IAT II certification (e.g., Security+, or equivalent certification)
  • Ability to obtain the required computing environment certification (e.g. CCNA) within 6 months of hire, if not already held
  • Strong troubleshooting and problem-solving skills
  • Strong written and verbal communication skills
  • Ability to work under general supervision and provide solutions to a variety of technical issues

Helpful to have:

  • Experience supporting federal government or other large enterprise environments
  • Experience in ticket-driven, SLA-based support environments
  • Current Cisco or related technical certifications
  • Experience supporting secure or mission-critical communications system
Pay Transparency Statement: AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $80,000.00/Yr. - USD $120,000/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement: EEO Race/Sex/Disability Status/Veteran Status

About the Company

A

AMERICAN SYSTEMS

Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States, with approximately 1,400 employees nationwide. Based in the Washington, DC, suburb of Chantilly, VA, the company provides systems engineering, technical and managed services to government and private sector customers. AMERICAN SYSTEMS was named “Contractor of the Year” at the Greater Washington Government Contractor Awards in October, 2007.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Internet Services
FOUNDED
1975

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