Cisco Voice Engineer

Reports To

ServiceDesk Manager

About Us

At Cyberlocke we design solutions for your most complex IT challenges. The Mid-level Managed Services Engineer will be key in supporting our managed services clients by delivering troubleshooting, maintaining critical IT infrastructure, and driving operational excellence across diverse environments.

Our Values

• Continuous Learning / Never Satisfied
• Does the right thing (even when no one is watching)
• Get things done / Reliable
• Humble / Confident, with a "One Company" mindset
• Helpful/Positive/Can-do attitude

We live our values with each other and with our customers.  Our values guide us for how we hire, perform, and reward at Cyberlocke.

Job Overview

This is an in-office position and has rotating 24/7 shifts.  All shifts are in office.

A great opportunity to join a fast-growing company, Cyberlocke is looking for a Mid-Level Managed Services Engineerwho is passionate about helping clients with their technical and functional information technology needs.

You’ll leverage your expertise in Systems and Network Engineering to resolve complex technical challenges, lead system optimizations, and support documentation and process improvement within the team. If you enjoy solving problems, collaborating with cross-functional teams, and improving infrastructure stability, this role is for you.

Responsibilities and Duties

• Own and resolve high-level technical issues with a customer-first mindset
• Proactively monitor, maintain, and optimize client network and infrastructure environments
• Lead troubleshooting efforts and provide Tier II escalation support across systems, networks, and applications
• Manage and monitor Windows and Linux systems, including configuration, performance tuning, and system hardening
• Write and maintain scripts using PowerShell, Python, or Ansible to automate routine tasks
• Support system availability, backups, redundancy, and security strategies (Veeam, SolarWinds, AWS, Azure)
• Collaborate with cross-functional teams, vendors, and clients to ensure timely issue resolution
• Maintain detailed documentation, SOPs, and knowledge articles
• Participate in the design, implementation, and support of operational systems and support tooling.
• Communicate effectively with internal and external stakeholders throughout the incident lifecycle.
• Manage ticket queues and SLA expectations with precision
• Perform off-hours or weekend work as required in a 24/7 operational environment

Qualifications

• Education
  • Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field
  • Equivalent work experience may be considered in lieu of degree
• Technical Skills
  • Router, firewall, WAP, and network switch configuration and administration experience
  • Windows Server, Active Directory, GPO, Folder Redirection, Roaming Profiles
  • Linux/Unix Systems (Red Hat, Ubuntu, etc.)
  • Office 365, Azure AD, Exchange, and cloud-based identity management
  • AWS and Azure cloud services
  • VMware/Hyper-V virtualization platforms
  • Network protocols and services: DNS, DHCP, VPN, TCP/IP, VOIP
  • Experience with SNMP, WMI, and systems monitoring
  • PowerShell, Ansible, Python scripting for automation
  • Backup and redundancy tools: Veeam, SolarWinds, native cloud backups
  • IT documentation and knowledge base management

Certifications (Preferred)

• Fortinet NSE 1-4
• Cisco Certifications
• Azure Fundamentals or Associate
• AWS Certified Solutions Architect – Associate or equivalent
• CompTIA Network+ or Security+
• VMware or Red Hat certifications
• ITIL Foundation

The Perks:

• Comprehensive medical, dental, and vision plans for you and your dependents
• 401(k) Retirement Plan
• Competitive Compensation
• Training and development programs
• Collaborative and cool culture
• Work-life balance and generous paid time off

***To all recruitment agencies: Cyberlocke does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Cyberlocke employees or any other company location. Cyberlocke is not responsible for any fees related to unsolicited resumes/CVs.

Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.