Citations Resolution Team Representative

Overview

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The Citation Resolution Team Representative is responsible for handling escalated customer service inquires on citations for Enterprise, Alamo and National.   Customers and groups contact the team representative via phone, email, and fax or mail correspondence.  The team member researches any issue and responds directly to the group or customer to resolve. 

This position will be in person in Tulsa, OK with the option to work a hybrid schedule. Working hours will be Monday through Friday with an 8 hour set schedule work day.

This position is located at 14002 E. 21st. St. Tulsa, OK 74134.

We offer a robust Benefits Package including, but not limited to:

• Competitive Compensation - This position offers targeted 1st year annual compensation of $37,500 with an average 40 hour work week.
• Paid Time Off, starting with 12 days off per year
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match and profit sharing

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. 

Responsibilities

• Provide support to rental locations, assisting with citation questions and providing documentation in the event of a chargeback a location is disputing.
• Answer and process all incoming calls, emails, letters, and faxes.
• Contact citation issuing agencies to gather information to resolve customer issues
• Offer guidance to customers on nature of charges and determine whether or not a refund or payment for a citation should be issued.
• Monitor voicemail and return all calls in a timely manner.
• Retrieve citation documents upon request from locations, customers and/or citation issuing agencies.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• 1+ years’ experience in a fast paced call center environment handling customer service and basic data entry functions.
• 1+years’ experience in administrative support functions
• 6 months of Citations experience preferred
• Apart from religious observations, must be able to work Monday-Friday 40 hours/ work week
• Must be willing to accept starting pay of $18.03/hour.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.