Position Summary:The successful Captain will greet all guests and ensure each guest is attended to in an appropriate manner ensuring consistently high levels of safety, quality, service, and guest satisfaction while maintaining a high level of profitability.
Duties and Responsibilities:Cruise Execution
Rotate as cruise captain on cruises and ensure adherence to procedures detailed in the Product Management Guide. This includes thorough pre-cruise preparation, adherence to cruise scripts, supervision of crew, proper piloting of vessel, adherence to all Coast Guard rules and regulations, and guest satisfactionGather pertinent cruise event details from the other departments to ensure special guest requests are fulfilled thereby ensuring complete guest satisfactionConduct pre-cruise meetings and communicate to crew all necessary information regarding the cruise (special needs, boarding procedures, etc.)Ensure that staff and guests adhere to all safety standards and proceduresParticipate in the execution of the Safety Program, including emergency drillsParticipate in the proper maintenance of all ship's systems and boarding facilities including but not limited to gangways, diesel, hydraulic, pneumatic, electrical, water (potable, raw, black, and gray), fire suppression, communications, and navigationEnsure adherence to Coast Guard rules and regulations, and other federal and local rules and regulationsEnsure strict compliance to Emergency Response PlanExecute other projects as assigned by management
Operations Team Management
Recruit non-exempt operations staff (crew) when necessary to fill vacant positionsDeliver training to new crewSchedule crew according to staffing matrixAdhere to Company's performance management guidelines for all discipline and termination situationsRecommend to Marine Management the promotion of crew to full-time annual positionsDevelop positive working relationships with city department heads and peersDevelop strong teamwork within the staff
Guest Service
Resolve guest problems using strong guest service skills and exercising effective communication skills in keeping with company objectives and guest retentionOversee the implementation and execution of safety programs in accordance with Coast Guard regulations and established Company policies
Administration
Complete all shift records: checklist, logbook, payroll, and documentation of safety trainingEnsure that incident reports are completed accurately and promptlyParticipate in administration of payroll system including scheduling, checking, transmitting, and processingExecute collateral duties as assigned by Marine Management: uniforms, crew training, safety training, recruiting, scheduling crew and routine vessel maintenanceSchedule crew work periods to achieve maximum payroll efficiencyAttend all scheduled meetingsAssist in accounting assistance including invoice processing
Other Duties and Responsibilities
Additional job duties as assigned
Requirements & Qualifications:
High school diploma or equivalent requiredMust currently possess 100-ton license with a satisfactory recordMinimum of five (5) years of marine experience-preferably to include two (2) years as a captain with an outstanding recordDetailed working knowledge of all ship's systems and their proper maintenance: gangways, diesel, hydraulic, pneumatic, electrical, water (potable, raw, black, and gray), fire suppression, communications, and navigationMust be able to operate vessel in accordance with all Coast Guard rules and proceduresVessel handling and navigation knowledge requiredAble to communicate effectively in oral and written formAble to effectively deal with internal and external guests some of whom will require high levels of patience tact and diplomacyAbility to establish and maintain effective working relationshipsAbility to analyze and solve problemsDemonstrated ability to manage multiple priorities/tasksProficient knowledge of Microsoft Office applications (especially Word & Excel)
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| Location | Alexandria, VA |