Sign upLog in

City of Portland - Human Services Counselor, Retention Case Managers

Maine Employer

Portland, ME

Apply
JOB DETAILS
SALARY
SKILLS
Background Investigation, Case Management, Communication Skills, Community Support, Community and Social Services, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Department of Health and Human Services, Develop and Maintain Customers, File Maintenance, Health Insurance, Healthcare, Homeless Services, Network Support, Presentation/Verbal Skills, Psychiatry and Mental Health, Public Affairs, Public Health, Record Keeping, Retirement Plan, Set Goals, Social Work
LOCATION
Portland, ME
POSTED
30+ days ago
This job was posted by https://joblink.maine.gov : For more information,
please see: https://joblink.maine.gov/jobs/1322599
City of Portland - Human Services Counselor, Retention Case Managers
Health & Human Services Department, Social Services Division
About the City of Portland Health & Human Services Department
The Health & Human Services Department consists of four unique
divisions; Barron Center, Elder Affairs, Public Health, and Social
Services. We strive to enhance the health and well-being of the
residents of Portland in collaboration with our community, state, and
federal partners. Learn more about HHS and each of these divisions by
starting here!
Job Summary
Project HOPE (Housing Opportunities for People living in Encampments)
This position will focus on assisting formerly homeless individuals who
have been housed through Project HOPE by increasing community support
and overall stabilization to maintain their permanent, safe and
supportive housing. A successful candidate in this position will have a
positive attitude while assisting clients with applications for
supportive services, client outreach and relationship building,
development of housing resources. Additionally, the employee in this
position works directly with the City's representative payee
participants and referrals and follow up to ensure increased community
support. This position works closely with individuals from all different
backgrounds to provide and connect them to community resources. Other
job duties include: crisis intervention, referral for detox and other
substance use services, referral for mental health services, referral
for healthcare services, as well as fully participating as part of the
Project HOPE team.
Duties & Responsibilities:
Interviews clients, determines suitability for services, assists in the
establishment of appropriate goals, assists in obtaining housing.
Conducts community outreach to community members.
Creates and maintains client files using both manual and computer
systems.
May assist clients with completion of financial
aid/housing/disability/employment applications.
Perform street outreach and community based homeless prevention
activities.
Conducts follow-up case management services to ensure clients retain,
housing support network and other crucial services.
Required Skills & Experience:
Graduation from a college or university with major course work in the
Health & Human Services field or any equivalent combination of
experience and training.
Experience working with the homeless population, housing, mental health,
substance use, and community outreach.
Working Knowledge of the practices of case management/casework.
Ability to establish and maintain professional boundaries with clients.
Ability to establish effective working relationships with employers,
clients, other providers and fellow staff.
Excellent oral communication skills and ability to work with a diverse
clientele.
Intermediate computer skills with the ability to learn shelter databases
for record keeping.
Expected Hours/Schedule:
Full-time 37.5 hours/week, project position, Monday-Friday; 8:00
a.m.-4:30 p.m.
Applications accepted until April 3, 2026
Offers of employment are contingent upon the completion of a
satisfactory criminal background check.
Salary & Benefits:
This is a union position, Pro-Tech (Grade 5), with a starting hourly
rate of $24.88.
The City of Portland prides itself on its outstanding benefits and
collegial and mission-driven work environment.
City benefits include:
Free employee health insurance with the completion of wellness
incentives
Thirteen paid holidays
Sick, vacation, and personal leave
Dental, vision and income protection insurances
Choice of retirement plans, including a pension plan
Use of City recreation facilities
Fitness Reimbursement
Discount on professional development programs through US and Thomas
College
If you have any questions or need assistance with the application,
please email Human Resources at jobs@portlandmaine.gov or call
207-874-8624.
The City of Portland believes that to do our best work, our employees
need to reflect the diverse, vibrant community we serve. We are an equal
opportunity employer and are committed to celebrating all dimensions of
diversity in the workplace. Applicants are considered without regard to
race, color, religion, gender, gender identity, gender expression,
sexual orientation, national origin, age, veteran status, disability, or
any other applicable legally protected characteristics. If you need to
request a reasonable accommodation, please call 207-874-8624 or email
hrinfo@portlandmaine.gov.
To apply, visit https://apptrkr.com/7023160

About the Company

M

Maine Employer

Resume Resources

Free Resume TemplatesFree Resume Builder