Benefits:
- Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
- Earn complimentary tickets for your friends and family
- Discounts on food and merchandise
- Special events for employees (preview nights for new attractions/events)
- Building lifelong friendships
- Resume building workshops
- Growth opportunities
- Wellness programs
Responsibilities:
- Verify starting cash bank and balance out at the end of shift. Operate cash register and process credit card transactions. Advise Supervisor on need for cash mid-days drops and complete change requests, per established procedures.
- Opening procedure set up the venue. Maintain a clean, organized and sanitized food service area. Closing procedure, re-stock, clean, put away product in Fridge or waste.
- Process guests’ food and beverage orders and up sell products. Follow all food safety procedures and proper portioning procedures to maintain cost.
- Promote and provide extraordinary guest service for both internal and external guests; answer questions, offer information, and provide assistance in a courteous and outgoing manner.
- Understand and demonstrate the proper use of safety practices and ensure department standards are maintained and safety policies are upheld.
- Balance cash drawers at the beginning and end of each shift, with a strong emphasis on accuracy, integrity, and adherence to established cash-handling procedures.
- Provide excellent customer service by assisting guests with inquiries, resolving complaints, and addressing concerns related to cash transactions while maintaining a high level of professionalism.
- Collaborate with team members and management to ensure a compliant, efficient, and secure cash-handling process in line with company policies and legal requirements.
- Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols.
- Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
- Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
- Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.
- Perform other duties as assigned
Qualifications:
- Must be 18 years older
- Valid California Food Handler required before first day
- Previous Customer Service and Cash Handling Experience Preferred
Pay:
Additional Information:
NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles’ Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing
Staffing.Support@udx.com