Provide expert technical design assistance to customers, ensuring optimal solutions and support for their projects.
Essential Duties and Responsibilities:
Technical Support:
Identify the best product solution for projects
Advice on installation recommendations and procedures
Provide hydraulic information and advice; help solve on-site problems
Database Management:
Maintain Technical Services Information database (Dynamics)
supply requirements and file maintenance
Identify areas of improvement and discuss with Department Manager
Design Services:
Provide design services
Submittal Packages including plan drawings, details, product information, and written specifications
Material take-offs based on project plan set and ACO drawing sets
Technical calculations for product specification
Provide materials list for distributors customer service departments
Project Coordination:
Gather, verify and communicate information on projects to the appropriate personnel
Collaboration:
Works closely with Inside Sales Representatives and Area Sales Managers to ensure customer satisfaction and problem resolution
Ability to work independently and with a team
Competencies:
Time Management
Attention to Detail
Critical Thinking
Technical Communication
Adaptability
Ability to work individually and collaboratively
Education and Experience:
Educational Background:
Bachelor's or Associates Degree in Civil Engineering Technology or Drafting or education combined with experience that provides comparable knowledge, skills, and abilities.
Professional Experience:
Minimum 2 years' experience in the civil design profession
To excel in this role, candidates must demonstrate proficiency in each essential duty. The following qualifications represent the level of knowledge, skill, and/or ability required:
Document Interpretation: Ability to read and interpret civil engineering construction documents is paramount
Comprehension: Capacity to read and understand simple instructions, short correspondence, and memos
Technical Writing: Competence in writing technical correspondence
Presentation Skills: Aptitude for effectively presenting information in one-on-one and small group settings to customers, clients, and colleagues
Problem-Solving: Ability to apply common sense understanding to follow instructions in written, oral, or diagram form
Software Proficiency:
Skilled in using AutoCAD 2021 or higher
Proficient in Adobe Acrobat Pro
Competence in MS Office Suite of Products
Technical Analysis: Ability to read, analyze, and interpret general technical or governmental procedures
Benefits
Medical & Dental
Company paid - Vision, Life Insurance, Short-Term, & Long-Term Disability
401(k) Match
HSA & FSA
Physical Demands and Work Environment
Mobility: Occasionally required to stand or walk
Seated Work: Primarily required to sit and work at a computer for extended periods
Dexterity: Consistently required to utilize hand and finger dexterity
Communication: Frequently required to talk or hear
Lifting: Occasionally required to lift and/or move up to 25 pounds
Monday - Friday; 8:00am-5:00pm except company designated holidays
Compensation details: 30-33 Hourly Wage
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Numbers & Facts
Location
Mentor, OH
Salary
$30–$33 Per Hour
Skills
Adobe Acrobatunmatched
Analysis Skillsunmatched
AutoCADunmatched
Civil Engineeringunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Database Administrationunmatched
Design Servicesunmatched
Detail Orientedunmatched
Distribution Servicesunmatched
Engineering Drawingunmatched
File Maintenanceunmatched
Flexible Spending Accountsunmatched
Hydraulic Engineeringunmatched
Inside Salesunmatched
Life Insuranceunmatched
Lift/Move 25 Poundsunmatched
Manual Dexterityunmatched
Material Take Offunmatched
Microsoft Officeunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Project Planningunmatched
Project/Program Coordinationunmatched
Regional Salesunmatched
Sales Managementunmatched
Team Playerunmatched
Technical Analysisunmatched
Technical Supportunmatched
Technical Writingunmatched
Technical/Engineering Designunmatched
Time Managementunmatched
Vision Planunmatched
Writing Skillsunmatched
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