Civil Intake Supervisor (Legal Records Supervisor) Serves as the supervisor of the Civil Intake Section of the Circuit Court. Assigns and reviews the work of staff to ensure timely and proper compliance with Code of Virginia and the Rules of the Virginia Supreme Court. Resolves unusual or difficult problems referred by staff, including customer-service issues unique to a court environment. Maintains a thorough knowledge of the Code of Virginia as it pertains to the intake of civil cases. Interviews, selects, and trains new employees for the Civil Intake Section, setting clear expectations, goals, and performance standards for new and existing staff. Schedules work hours, assigns caseload and counter‑shifts, and approves time and attendance. Prepares performance evaluations and is responsible for coaching and developing staff. Works with the division manager to establish progressive discipline and corrective action, if necessary.Illustrative Duties (The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)Supervises daily operations of an assigned unitAssigns, monitors, and reviews the work of staffEnsures that staff adhere to Court's operating policies and proceduresResolves complex customer service issues received by phone, email, fax, mail, or in personEvaluates, recommends, and implements changes in unit workflow and proceduresActively participates in performance management activities for an assigned unit, which include evaluating performance, identifying goals and objectives, recognizing staff achievements, and coaching for staff professional developmentPerforms various personnel duties, i.e., employee selection, coaching, training, performance evaluation and disciplinary actionsServes as backup to division manager in their absenceRequired Knowledge, Skills and Abilities (The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)Knowledge of the functions of the assigned business areas and/or court proceduresKnowledge of the Code of Virginia, the Virginia Supreme Court's Clerk's Manual, laws and regulations related to the assigned business areasKnowledge of the court's case management system and statistical reporting requirementsKnowledge of the principles and practices of supervisory techniquesKnowledge of the principles of human resources managementAbility to prepare reports and present findings in a clear and concise mannerAbility to direct and coordinate activities of a moderate sized staffAbility to plan, organize, assign, train and evaluate the work of subordinatesAbility to interpret and explain complex rules and regulations to staff and customersAbility to communicate courteously and effectively, both verbally and in writingAbility to motivate, develop, and direct staffAbility to develop and maintain effective working relationships with a variety of individuals, including the judges, general public, members of the legal and business community, and department staffEmployment Standards Any combination of education, experience and training equivalent to high school graduation; Plus four years of experience providing administrative support, technical support, customer service, or working in a court or legal environment.Necessary Special Requirements The appointee to the position will be required to complete a criminal background check to the satisfaction of the employer.Preferred Qualifications Associate's degree is preferred but not requiredFour or more years of experience working in a federal or state trial court or other legal environmentExperience in training and supervising staffKnowledge of the Code of Virginia and regulations in relevant areasExperience in managing confidential court records or confidential public recordsParalegal Certificate or paralegal experience is preferredCashiering experienceOrganizational and leadership skillsExcellent oral and written communication skillsAbility to exercise tact, discretion, initiative, creativity, and independent judgmentExperience in the use of Microsoft Office computer software, especially Word, Excel, and OutlookPhysical Requirements Ability to communicate verbally and in writingCopy and scan court documentsMust be able to sit at a desk or on a counter stool or stand for long periods of timeMust be able to type at least 30 words per minute due to high volume of documentsRequires ability to lift boxes, files and push a cart weighing up to 20 poundsAbility to input and retrieve data from a computerAll duties performed with or without reasonable accommodationsSelection Procedure Panel interview and may include a practical exercise.Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others). We encourage candidates who are bilingual in English and another language to apply for this opportunity.Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov. EEO/AA/TTY.#J-18808-Ljbffr