CIVIL RIGHTS INVESTIGATOR

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CIVIL RIGHTS INVESTIGATOR

Job Details

The City of Worcester is an EEO/AA Employer. Preference is given to Worcester residents.

If you wish to apply for this position, the deadline is Open Until Filled. Please note the following application options for this position:

• Applicants are Encouraged to Apply Online
• By Mailing to the Department of Human Resources, ATTN: CIVIL RIGHTS INVESTIGATOR , 455 Main Street, Room 109, Worcester, MA 01608

(If applying via US Mail, please include a completed Application Questionnaire & VSID)

Title:

CIVIL RIGHTS INVESTIGATOR

Department/Division:

Diversity and Inclusion

Apply Start Date:

05/12/2026

Apply End Date:

Open Until Filled

Type:

Full Time

Hours:

40 Per Week

Wage:

$75,199 - $98,283 annually

Description:

CIVIL RIGHTS INVESTIGATOR

EXECUTIVE OFFICE OF DIVERSITY AND INCLUSION

CITY OF WORCESTER

The City of Worcester is seeking qualified applicants for a Civil Rights Investigator for the Investigation Division within the Executive Office of Diversity, Equity, and Inclusion. Under the direction of the Lead Investigator, the position will perform complex investigative enforcement work. The Civil Rights Investigator is responsible for coordinating and conducting administrative investigations with City employees, residents or other individuals related to allegations of employee misconduct. This position performs duties under supportive supervision and is granted moderate latitude to exercise independent judgment and initiative. Additional similar or related responsibilities may be assigned as necessary.

Bilingual applicants are encouraged to apply.

ESSENTIAL ELEMENTS:

• Coordinate and conduct administrative investigations arising out of allegations of serious employee misconduct to include, and not be limited to, allegations of excessive and unnecessary use of force, protected class discrimination, harassment, and retaliation.
• Assist the Division to identify investigative issues; recognize administrative violations; initiate cases; and collect and evaluate evidence to formulate defensible investigative conclusions.
• Assist the Division in identifying areas in which City employees require additional training to ensure compliance with local, state and federal statutes, ordinances, rules and policies related to their employment.
• Conduct regular trainings relevant to the investigations process with City employees.
• Manage investigative caseloads; prepare reports of investigations; maintain records of investigative cases, evidence, and property.
• Prepare correspondence and reports of investigations for use by the Lead Investigator and the Appointing Authority.
• Testify in hearings or at administrative proceedings concerning findings of investigation.
• Perform tasks as assigned by the Lead Investigator.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Thorough knowledge of relevant City, state and federal personnel laws, practices and regulations pertaining to City employees.
• Knowledge of City department operations and related services.
• Knowledge of various State and Federal rules and regulations including M.G.L. c. 151B, the Americans with Disabilities Act, the Civil Rights Act.
• Knowledge of office software applications as well as social media and website technology in support of department operations.
• Ability to work effectively with confidential, sensitive information.
• Ability to work effectively with dissatisfied employees.
• Ability to mediate employee concerns and enforce personnel rules and regulations in an impartial manner.
• Ability to manage multiple priorities in a detailed, timely manner.
• Proficient customer service skills.
• Proficient business writing and organizational skills. Excellent data processing and office software skills including word processing and spreadsheet applications as well as the Internet. Proficiency in Microsoft Office programs Word and Outlook.
• Excellent time management skills.
• Excellent communication skills.
• Regular on-site attendance is required.

MINIMUM REQUIREMENTS:

• Bachelor's degree in business, public administration or in a related field
• Three (3) years of work experience conducting investigations related to discrimination, including protected class harassment and sexual harassment, violations of workplace policies, and employee misconduct
• Three (3) years of experience with narrative report writing

OR

• Juris Doctor degree
• One (1) year of work experience conducting investigations related to discrimination, including protected class harassment and sexual harassment, violations of workplace policies, and employee misconduct
• Two (2) years of experience with narrative report writing

PREFERRED QUALIFICATIONS:

• Juris Doctor degree or a Master's degree in business, public administration or in a related field
• Four (4) years of experience conducting investigations related to discrimination, including protected class harassment and sexual harassment, violations of workplace policies, and employee misconduct
• Four (4) years of experience with internal investigations
• Four (4) years of experience with internal investigations involving police matters
• Four (4) years of experience with internal investigations in a municipal or public setting
• Four (4) years of experience providing advice and counsel regarding personnel and confidential matters
• Any specialized certifications/training in MCAD, EEOC & ADA investigations

SALARY RANGE: $75,199 - $98,283 annually, full-time, exempt, with an excellent benefits package

To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, MAY 29, 2026, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, Hiring@worcesterma.gov.

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