Civilian Traffic Investigator

Civilian Traffic Investigator

Salary

$41,600.00 - $73,176.00 Annually

Location

(Greensboro Police Department ) 100 Police Plaza Greensboro, NC

Job Type

Active Full-Time

Job Number

05471

Department

Police

Division

Special Operations Division

Opening Date

08/10/2026

Closing Date

8/25/2026 11:59 PM Eastern

• Description
• Questions

Description

Keep Greensboro Moving - Make a Difference on the Road as a Civilian Traffic Investigator

The City of Greensboro Police Department is seeking a dependable, service-minded professional to join the Greensboro Motorist Assistance Patrol (GMAP) as a Civilian Traffic Investigator. This unique public safety role combines customer service, traffic safety, roadside assistance, and crash investigation to help keep Greensboros motorists safe and our roadways moving. If you enjoy helping people, staying active, and making a difference in the community, this is an opportunity to turn those skills into meaningful public service.

Compensation and Benefits:

Hiring Salary Range: $41,600.00 - $48,425.00 Full Salary Range: $41,600.00 - $71,176.00 Annually

You can learn more about the benefits that the City of Greensboro offers by visiting

HERE

Work Schedule:

Monday - Friday: 7 a.m. - 7 p.m.

Subject to occasional activation to assist with special events

Schedule start and end times vary within the hours

About the Department:

The Greensboro Police Department is committed to protecting and serving the community through professionalism, integrity, collaboration, and innovation. The Greensboro Motorist Assistance Patrol (GMAP) supports the departments traffic safety mission by providing essential non-emergency services that assist motorists, address roadway incidents, and improve traffic flow throughout Greensboro.

Why Youll Love Working With Us:

• Help people when they need it most: Assist stranded motorists and provide practical roadside support.
• Make Greensboros roads safer: Help manage crashes, roadway hazards, traffic incidents, and special events.
• Enjoy a dynamic workday: Every shift can bring new situations, locations, and opportunities to serve.
• Build specialized skills: Receive formal training and hands-on field experience in civilian traffic investigation and public safety.
• Work alongside professionals: Collaborate with police officers, Traffic Safety personnel, emergency responders, and other City partners.

About the Role:

As a Civilian Traffic Investigator, you will provide non-emergency services that are essential to motorist safety and effective traffic operations throughout Greensboro. The position combines fieldwork, public interaction, traffic management, and documentation responsibilities.

Key responsibilities include:

• Responding to traffic crashes, disabled vehicles, roadway hazards, and other motorist assistance requests.
• Assisting stranded motorists with services such as changing tires, providing limited fuel, and helping remove roadway hazards.
• Directing traffic and supporting safe movement through congested or impacted areas.
• Investigating non-injury vehicle crashes as permitted under North Carolina law.
• Completing required State and City documentation, including NCDMV Form 349.
• Monitoring police radio dispatch and responding to calls throughout the City.
• Coordinating vehicle towing when necessary.
• Supporting the Traffic Safety Unit during special events, license and DWI checkpoints, traffic enforcement initiatives, and planned road closures.
• Transporting and deploying traffic control equipment to support roadway operations.
• Assisting with emergency traffic signal support, including transporting, setting up, and refueling generators.
• Using a Body-Worn Camera during citizen interactions in accordance with departmental policy.
• This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act.

The selected candidate must complete the North Carolina Justice Academy Civilian Traffic Investigator training and a minimum of 160 hours of field training.

• Because this is a highly public-facing position, successful candidates must demonstrate strong interpersonal, verbal, and written communication skills and be comfortable interacting with motorists, City employees, law enforcement personnel, and members of the public.

Call to Action

If youre ready to put your problem-solving skills to work, help motorists when they need assistance, and play an important role in keeping Greensboros roadways safe and moving, we encourage you to apply.

Join the Greensboro Police Departments GMAP team and turn everyday roadside challenges into opportunities to serve your community.

Qualifications

Minimum Qualifications:

• High School Diploma / GED with related experience in non-emergency motorist safety (e.g., monitoring radio dispatch for vehicle crashes, traffic hazards, and disabled vehicles) and/or a directly related field
• Traffic direction skills
• Basic mechanical skills with small tools (i.e., ability to change a tire)
• Must possess a Valid Drivers License

Preferred Qualifications:

• Experience working in law enforcement.

01

What is your highest level of Education? Please select Not Applicable if you do not possess a high school diploma or GED.

• Not Applicable
• High School Diploma / GED
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree

02

Do you have a Valid Drivers License?

• Yes
• No

03

How many years of related experience in non-emergency/emergency motorist safety (e.g., monitoring radio dispatch for vehicle crashes, traffic hazards, and disabled vehicles) and/or directly related field do you possess? People and Culture (HR) will not process incomplete answers. You must also clearly state your experience in the Employment / Work History section of your employment application.

• No experience
• Less than 1 year experience
• 1 years experience, but less than 3 years experience
• 3 years experience, but less than 5 years experience
• 5 years experience, but less than 7 years experience
• 7 years experience, but less than 10 years experience
• 10 or more years experience

04

In your own words Clearly describe your related experience (company name, job duties, etc.) in non-emergency/emergency motorist safety and/or directly related field as it pertains to the jb description. If no experience, indicate "Not Applicable" or "N/A." Applications with "See Resume" are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers. You must also clearly state your experience in the Employment / Work History section of your employment application.

05

How many years of Traffic direction skills do you possess? Experience must also be reflected in the duties/work section of the application.

• No experience
• 1-3 years of experience
• 4-5 years of experience
• 5-9 years of experience
• 10 or more years of experience

06

"Clearly" describe the Traffic direction skills you possess. If "No experience" please type "Not Applicable" or N/A in the designated area. Incomplete answers will not be processed, experience must also be clearly stated in the Employment / Work History section of your employment application.

07

Do you have basic mechanical skills with small tools (e.g., the ability to change a tire, small automotive skills, towing, etc.)? Experience must also be reflected in the duties/work section of the application.

• No experience
• Yes

08

Clearly describe your basic mechanical skills with small tools (e.g., the ability to change a tire, small automotive skills, towing, etc.) or directly related experience as it pertains to the job description. If "No experience" please type "Not Applicable" or N/A in the designated area. Incomplete answers will not be processed, experience must also be clearly stated in the Employment / Work History section of your employment application.

09

Do you have experience working in law enforcement? Experience must also be reflected in the duties/work section of the application.

• No experience
• Yes

10

Clearly give an example (company name, your job title at the time, duties) of your experience working in a law enforcement environment. If "No experience," please type "Not Applicable" or N/A in the designated area. Incomplete answers will not be processed; experience must also be clearly stated in the Employment / Work History section of your employment application.

11

Do you have a Certification as a Civilian Traffic Investigator through the North Carolina Justice Academy Certification for NCIC/DCI? Certifications "MUST" also be reflective in the duties/work section or misc. information of application.

• Yes
• No

12

I understand that all Required Competencies, Work history and Credentials and Education must appear on the application in the Education and Work Experience sections of the application form to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the application, "See Attached Resume or an Embedded Text Resume" will be considered incomplete and will not be processed.

• I understand

Required Question

Employer City of Greensboro

Address 300 West Washington Street

Greensboro, North Carolina, 27401

Website http://www.greensboro-nc.gov