CJIS Hardware, Software and Data Support Specialist

CJIS Hardware, Software and Data Support Specialist

Salary

$66,722.76 Annually

Location

Lee County Justice Center, 1700 Monroe Street, Fort Myers, FL 33901, FL

Job Type

Full time FTE 1.0

Job Number

AOC01434

Department

Court Technology

Opening Date

08/07/2026

Closing Date

8/20/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

WHY SHOULD YOU APPLY TO THE ADMINISTRATIVE OFFICE OF THE COURTS FOR THE 20TH JUDICIAL CIRCUIT?

• Great working environment
• Growth and Development Opportunities
• Competitive Benefits Package
• Paid Time Off (Vacation and Sick)
• Public Service Loan Forgiveness Qualifying Employer
• Tuition Assistance
• Paid Holidays
• Retirement Plan Options
• 457 Deferred Compensation Plans
• This position is eligible for partial remote-work after successful completion of training, six-months of continuous service, and management approval

SUMMARY

This technical position, operating with general supervision from the CJIS Director, provides comprehensive technical support for hardware, business applications, and data-related processes. This role combines traditional IT support responsibilities with data analysis to enhance system performance, identify operational trends, and support informed business decision-making.

The primary responsibilities for a CJIS Hardware, Software and Data Support Specialist include the following: (1) Technical Support; (2) Application Support: (3) Data Analysis and Reporting; (4) Collaboration and Continuous Improvement; and (5) Other Duties as Assigned

Examples of Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES: The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.

(1) Technical Support

• Provide first- and second-level technical support for desktops, laptops, servers, printers, mobile devices, peripheral equipment and network devices.
• Install, configure, maintain, and troubleshoot Windows desktops and server operating systems, computer hardware, and software applications.
• Configure and manage user accounts, permissions, and security groups using Active Directory.
• Diagnose and resolve hardware, software, application, network connectivity, and user access issues.
• Support enterprise applications by installing updates, troubleshooting functionality, and assisting users with system-related questions.
• Perform workstation imaging, hardware deployments, equipment upgrades, and asset tracking and replacements.
• Support users using remote access tools and virtual support technologies.
• Document incidents, service requests, and resolutions in CJIS help desk system.

(2) Application Support

• Maintain and support business-critical applications to ensure availability and optimal performance.
• Collaborate with application owners and vendors to troubleshoot system issues and implement enhancements.
• Assist with application testing, upgrades, patches, and system implementations.
• Create user documentation and provide training on software applications and technology best practices.

(3) Data Analysis & Reporting

• Create, revise, and/or maintain Crystal Reports including formulas, bands, sub-reports, and numerous other report features.
• Create, revise, and/or maintain Microsoft Word templates including advanced formatting and fields for mail merge.
• Perform data validation and quality assurance to ensure the accuracy and integrity of reports.
• Utilize SQL, Excel or similar reporting tools to generate meaningful business insights.
• Recommend process improvements based on data analysis to increase efficiency and reduce recurring technical issues.

(4) Collaboration & Continuous Improvement

• Work closely with IT infrastructure, cybersecurity, application development, and business teams to resolve technical challenges.
• Participate in technology projects, system upgrades, and digital transformation initiatives.
• Maintain technical documentation, knowledge base articles, and standard operating procedures.
• Ensure compliance with organizational security policies, data governance standards, and regulatory requirements.
• Work effectively with CJIS team members, other AOC staff and representatives from the State Attorneys Office, Public Defenders Office,

local Sheriffs departments, Clerks of Courts, and others as appropriate.

(5) Other duties as assigned

Typical Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge of:

• Windows operating systems, Microsoft 365, and enterprise business applications
• Desktop hardware, peripherals, mobile devices, and networking fundamentals
• Database management, reporting, and/or business intelligence projects
• Cloud platforms such as Microsoft Azure or AWS
• Layer-3 networks
• Microsoft Excel, including advanced formulas, and data analysis
• Criminal Case Management Systems

Ability to:

• Install equipment under desks, in server rooms, and at user workstations
• Use Active Directory, remote support tools, and IT ticketing systems
• Diagnose and resolve complex technical issues efficiently
• Communicate effectively orally and in writing
• Work effectively as a team member and independently
• Travel within the circuit for occasional meetings, training classes and for support
• Provide effective, accurate, professional, polite, friendly, and prompt customer service to the public and other agency personnel, AOC employees, and the judiciary
• Work collaboratively across multiple agencies
• Maintain consistent and regular attendance, which is required
• Work evenings or weekends for system maintenance, upgrades, or for emergency support
• Maintain CJIS Security Awareness Training - level 4

Supplemental Information

EDUCATION and/or EXPERIENCE

• Bachelor's degree from an accredited college or university in Information Technology, Computer Science, Information Systems, Data Analytics,

or a related field; equivalent relevant experience may be substituted for the degree on a year-for-year basis.

• Two or more years of experience in technical support, desktop support, help desk, or application support.
• Experience with Oracle and/or SQL Server Databases is preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• CJIS Security Awareness Training - Level 4 (training and testing provided after hiring)

• ITIL Foundation, CompTIA A+, Network+, Microsoft, and data analytic certifications highly desired

SUPERVISORY RESPONSIBILITIES

None

01

Please type your First & Last Name below.

02

The information provided in your application must support your selected answers in the supplemental questions, which may be used as a scored evaluation of your knowledge, skills and experience. The information you provide will be verified and documentation may be required. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire, you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the selection recommendation committee. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal. "See Resume" or "N/A" is not an acceptable answer to the questions.

• Yes, I understand and agree
• No, I do not agree

03

Please describe your experience providing technical support. Be sure to detail years of experience, type of environment and operating systems you have supported, ticketing systems and remote support tools you have used and the types of technical issues you most frequently resolved.

04

Describe your participation in maintaining and supporting enterprise applications, applications testing, writing technical documentation and system implementation.

05

How comfortable are you troubleshooting networking issues such as wired and Wi-Fi connectivity, network switches, scanners and printers? Please provide details, which must be reflected in your application.

06

Please describe your experience creating reports, mail-merged documents, and dashboards from stored data. Be sure to provide details about your experience writing SQL queries, including PL/SQL and/or T-SQL, to extract, manipulate, and validate data, Microsoft Excel, Crystal Reports or similar reporting tools. If you do not have this experience, please reply with "Does Not Apply."

07

Which best describes your highest level of education?

• High School or GED
• Vocational Certificate
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctoral Degree
• None of the above

08

If you received a degree from an accredited college or university, please specify major and area of study. If this question does not apply to you, please respond Does Not Apply.

09

Do you have the following certifications?

• ITIL Foundation
• CompTIA A+
• Network+
• Microsoft
• Data Analytic
• None of the above

Required Question

Employer Florida State Courts, Twentieth Judicial Circuit, Administrative Office of the Courts

Address AOC Human Resources, Rm 201, Justice Center Annex

1700 Monroe Street

Fort Myers, Florida, 33901

Phone 239-533-1710

239-533-1705

Website http://www.ca.cjis20.org