CL23333: IT Field Tech - Entry Level/Temp

Position #23333: Entry Level Information Technology Field Tech - No Prior IT Experience Required

Location: Administration Center

Hours: 8 Hours per Day, Temporarily for 78 Working Days, 624 hours - Approximately July 15 through October 31

Salary: $20 per hour

This is an off-schedule, non-bargaining position

Open Date: 06/25/2026

Application Deadline/Close Date: 07/01/2026 at 10:00PM, OR until filled.

JOB DESCRIPTION

Provide a single point of contact to the Information Technology Department. Assist staff and sometimes the public with telephone, email, or computer inquiries and work through the resolution of issues or create escalation tickets. Provide support, incident management and client communications for Information Technology systems faults and service requests.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and preferred qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

All applications must be submitted to the Kennewick School District Online at www.ksd.org.

CONDITIONS OF EMPLOYMENT

• High school diploma or equivalent.
• Must present transcripts of highest level of education within thirty (30) days of hire, if applicable.
• Must be able to perform the required qualifications of the position with or without reasonable accommodation.
• Must be able to meet the Physical Demands of the position.
• Completion of Safe Schools Web Based Training within thirty (30) days of hire and yearly thereafter.
• Must pass a background check, which includes employee paid fingerprinting.
• Ability to provide own means of transportation for assignment at various sites as needed. Must have a clean driving record as indicated by driving abstract and proof of automobile insurance.

QUALIFICATIONS REQUIRED

• Must possess excellent communication and customer service skills required for effective and courteous disposition of inquiries, problems and assistance requests from the user community.
• Ability to make decisions quickly and work effectively in teams.
• Possess strong written and oral communication skills.
• General computer / networking knowledge.
• Experience with email communications using Outlook and Web based email products.
• Must be a quick learner.
• Must have a pleasant and patient personality.
• Willingness to assume responsibility and work flexible hours.
• Assist in coordination of district-wide Information Technology support.
• Must uphold board policies and follow administrative procedures.
• Must take all necessary and reasonable precautions to protect students, equipment, materials and facilities.
• Must attend in-service trainings or other meetings as required, as well as attend any training as directed by management.
• Evidence of ability to assess and correct issues involving safety.
• Evidence of ability to approach assigned work in a professional manner, working toward the common goal of teamwork, pride in service delivery and continuous improvement.
• Must demonstrate sufficient command of the English language to communicate verbally and in writing with students, parents, district staff members and other concerned people regarding all aspects of their job related activities.
• Must be able to use basic computer programs to maintain records, enter timecard information and read and respond to email.

QUALIFICATIONS PREFERRED

1. Proficient in the following computer programs:

• Windows 11 Operating System
• Microsoft Office 365 Suite
• Google Suite iPadOS

ESSENTIAL FUNCTIONS AND JOB RESPONSIBILITIES

• Technology Support

• Ability to remember the status of multiple outstanding problems and yet be able to focus on one task at a time.

• Ability to identify, isolate and communicate problems from and to all levels of users and technical staff, including negotiating critical times and dates to expedite services.

• Ability to be assertive and to control conversations when necessary to gather relevant facts.

• Schedule and perform periodic system maintenance.

• Evidence of diplomatic and effective people and telephone skills, showing the ability to establish and maintain a tactful, cooperative and effective relationship with students, parents, staff, fellow employees and management.

• Must be able to troubleshoot computer, software, common printer, and telephone issues remotely, using effective questioning and analytical techniques.

• Technology Training / Orientations

• Install software updates and provide a brief orientation for the user.

• Perform other duties assigned by the Executive Director of Information Technology.

GENERAL REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability to perform the essential functions.

• Language Skills: Ability to read, analyze, and interpret technical manuals and procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups or individuals representing managers, customers and the general public.
• Mathematical Skills: Ability to add, subtract, multiply, and divide whole numbers, fractions, and decimal numbers. Ability to calculate percentages, discounts, proportions
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret a variety of technical instructions in diagram form. Ability to interpret variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Mobility: While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, and keyboard. The employee is required to sit, and to reach with hands and arms. The employee is frequently required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl.
• Sense: The employee is required to talk/hear conversations and other sounds. The employee must be able to communicate effectively in person and over the telephone. Specific vision abilities required by this job include close vision, far vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Lifting: The employee must regularly lift and/or move up to 10-50 pounds.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Hazards: While performing the duties of this job, the employee may be exposed to a variety of temperatures. The noise level in the work environment is moderate.

Kennewick School District''s Non-Discrimination Policy

The Kennewick School District provides equal access to all programs and services without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation, including gender expression or identity, the presence of any sensory, mental or physical disability, or use of trained dog, guide or service animal by a person with a disability, and provides equal access to the Boy Scouts and other designated youth groups. The following employees have been designated to handle questions and complaints of alleged discrimination:

Civil Rights & Equity: Dr. Thomas Brillhart - (509) 222-5010 (Thomas.Brillhart@ksd.org)

Section 504, Title IX: BJ Wilson - (509) 222-5003 (BJ.Wilson@ksd.org)

This holds true for all students who are interested in participating in all education programs and/or extra-curricular school activities in the Kennewick School District.

Applicants: Inquiries regarding compliance procedures or requests for reasonable accommodation may be directed to the School District's Director of Human Resources.

For information on salary and benefits, visit www.ksd.org/jobs.

Kennewick School District Contact Names and Telephone Numbers:

Toni Neidhold, Director of Human Resources

HR@ksd.org

Certified/Classified ADA

Amy Martinez, Assistant Director of Human Resources

HR@ksd.org

Classified ADA

Kennewick School District

1000 West 4th Avenue

Kennewick, WA 99336