Claim Manager - Early Resolution

Vela Insurance Services provides specialized Excess and Surplus Lines Casualty and Professional Liability insurance solutions in the following market segments: Construction, Specialty Casualty, & Professional Liability.  We offer national service and local knowledge to our exclusive wholesale broker network and the businesses they serve.

Join a dynamic, fast‑paced team in the E&S space and lead a team of talented claim professionals handling a broad range of General Liability and Products Liability claims involving property damage and bodily injury.

As Claims Manager, you will guide and inspire your team to deliver best‑in‑class claim outcomes, ensuring alignment with company and industry standards.

You will play a pivotal role in driving quality, efficiency, and strong financial results across our portfolio—while fostering a positive, collaborative, and growth‑focused team culture.  Among your responsibilities will be:

• Provide clear technical guidance, coaching, and mentorship to claim professionals at varying experience levels.
• Serve as a key decisionmaker regarding claim valuation, reserves, negotiation approaches, and resolution strategies.
• Maintain an active diary on all claim files within your direct team, ensuring accuracy, consistency, and timeliness.
• Conduct comprehensive performance evaluations and support team members with meaningful feedback, development opportunities, and career progression.
• Partner closely with claim professionals on matters within and above their authority to ensure exceptional claim handling across the board.
• Support preparation of reports and presentations for senior leadership and internal business partners.
• Drive profitability by ensuring strict adherence to Best Practices and high‑quality claim file execution.
• Promote an engaged, collaborative, and supportive team environment centered on accountability, innovation, and success.
• Build and maintain strong relationships with internal stakeholders, customers, and external partners while delivering excellent customer service.
• Collaborate effectively with other claim teams and cross‑functional departments throughout the company.
• Act as a mentor and resource for claims knowledge, professional development, and skill advancement.
• Identify process, training, or performance opportunities and recommend solutions that elevate team performance.
• Leverage data and analytics to identify trends, improve outcomes, and enhance strategic decision‑making.
• Conduct monthly file audits to ensure accuracy, quality, and consistency in claim handling.
• Maintain all required state adjuster licenses at all times (see qualifications below).
• Ensure compliance with statutory regulations, Unfair Claims Practices laws, and corporate standards.
• Perform additional duties or special projects as assigned.
• Regular and predictable attendance

• Four (4) year College Degree or equivalent industry experience
• Industry designations preferred (CRIS, AIC, SCLA, etc.)
• Eight (8) plus years claims handling experience or equivalent experience.
• Strong knowledge of the insurance industry, including legal and regulatory environments.
• Specific knowledge and expertise in General Liability and Products Liability (BI & PD) claims.
• 3 – 5 years of managerial or leadership experience preferred.
• Proven ability to lead and develop remote or virtual teams.
• Applicable adjusters license(s) to include - CA, CT, DE, FL, KY, LA, NH, NM, NC, OK, RI, SC, TX, VT, WV, WY