Claim Specialist - Property Field Inspection

Overview:

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most. 

Grow Your Skills, Grow Your Potential:

Responsibilities:

Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accident and weather-related claims for homeowners, commercial properties, and large losses.    

We are looking for an experienced and highly skilled professional to contribute to our dynamic team. State Farm is on the cutting edge with the use of technology to support claim employees in developing enhanced skillsets to support and protect our policyholders.  Not Human or Digital. Human + Digital, working together. You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing Remarkable service.    

Key Responsibilities:

• Conduct on-site inspections and assessments of property damages for both residential and commercial claims
• Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently 
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions 
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
• Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
• Investigate and adjust both personal and commercial property claims with exposures up to $500,000
• Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
• Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines

Where you'll work: This position is located in York, Pennsylvania. Competitive candidates should reside within one of the listed zip codes and will service this same territory: 17313 17318 17345 17347 17360 17370 17401 17402 17403 17406 17407 

15411 15424 15446 15462 15464 15469 15490 15501 15502 15510 15520 15521 15522

15530 15531 15532 15533 15534 15535 15536 15537 15538 15539 15540 15541 15542

15544 15545 15546 15547 15549 15550 15551 15552 15554 15555 15557 15558 15559

15560 15561 15562 15563 15564 15565 15610 15622 15628 15646 15655 15677 15687

15902 15904 15921 15924 15926 15928 15930 15934 15935 15936 15937 15951 15952

15953 15955 15956 15963 16621 16622 16623 16625 16633 16634 16637 16638 1664416647 16650 16655 16657 16659 16662 16664 16667 16672 16673 16674 16678 16679

16682 16685 16689 16691 16694 16695 17006 17021 17052 17066 17071 17201 17202

17211 17212 17213 17214 17215 17217 17219 17220 17221 17222 17223 17224 17225

17228 17229 17232 17233 17236 17237 17238 17239 17240 17243 17244 17246 17249

17252 17255 17257 17260 17262 17264 17265 17267 17268 17271 17301 17304 17306

17307 17315 17316 17320 17324 17325 17327 17329 17331 17340 17344 17350 17353

17362 17364 17371 17372 17408 17301 17315 17316 17327 17329 17331 17340 17344

17350 17362 17364 17371 17408 17325

 

This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Although the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home. Additionally, there may be occasions where you will be required to travel outside your assigned area to assist in other territories.  

Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible schedules and may be asked to work overtime and/or irregular hours.   

Qualifications:

Competitive candidates must demonstrate:

• Ability to investigate problems, evaluate information, and make well-supported decisions  
• Ability to interpret detailed policies, guidelines, or technical information and apply them accurately to real-world situations
• Ability to quickly learn unfamiliar concepts, processes, and terminology and apply that knowledge accurately in practical situations
• Ability to effectively interact with policyholders, agents, and other stakeholders to move claims forward efficiently
• Effective communication and interpersonal skills to handle difficult/emotional conversations with a customer-minded focus
• Detail-oriented with strong organizational and analytical skills
• Proficiency in using mobile/desktop tools to document and support claims both in the field and remotely
• Physical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
• May be required to complete Rope and Harness Safety Training.
• A valid driver's license is required

Preferred:

• Bachelor's Degree in a related field or equivalent work experience in Property Claims
• • Strong candidates with relevant coursework and internship/fieldwork experience are encouraged to apply
• Strong knowledge of property insurance policies, coverage and claim handling practices
• Knowledge of both residential and commercial building construction
• Water mitigation inspection experience
• Xactimate, XactContents

Additional Details:

• Employees must successfully complete all required training, including applicable proficiency, licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required of various state(s).
• State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing

Our Benefits:

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

 

• Potential starting salary range: $63,089.65  - $90,000.00 Annually
• • Starting salary will be based on skills, background, and experience
  • High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 15% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

 

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

 

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!