Adjudication, Billing, Brokerage, Claims Processing, Cost Control, Customer Experience, Customer Relations, Data Collection, English Language, Establish Priorities, Insurance, Insurance Claims, Insurance Regulations, Licensing, Licensing Compliance, Maintain Compliance, Negotiation Skills, Presentation/Verbal Skills, Regulatory Compliance, Regulatory Requirements, Spreadsheets, Startup, State Laws and Regulations, Time Management, Travel Industry, Underwriting, Willing to Travel, Writing Skills
About Us
About Us Battleface is building a humanity-focused travel insurance company to bring people and the world together. For too long travel insurance has centered on the company and not the traveler. Were changing that by connecting people with customized coverage at the right price exactly when and where they need it.
Robin Assist is the global assistance and claims partner behind the scenes supporting not only Battleface but also a wide range of insurers, brokers, and managing general agents across the travel insurance industry. From medical emergencies to travel disruptions, Robin Assist delivers 24/7 claims handling assistance coordination and tech-driven solutions that combine efficiency with a human-first approach. By working across the industry, Robin Assist helps raise the standard for how travelers are supported worldwide.
The Role
Join Robin Assist as a Claims Adjuster and help travelers through some of their toughest days. Youll investigate and resolve travel medical claims with speed, empathy, and accuracy. Using our tech-enabled claims gateway, youll streamline workflows, cut down paperwork, and keep all parties informed while ensuring adherence to underwriting, regulatory, and policy guidelines. This role is about more than just claims; its about being a trusted partner for travelers when they need support most.
Responsibilities
- Investigate, evaluate, and resolve travel medical claims end-to-end
- Adjudicate benefits per policy terms and statutory requirements
- Process invoices through cost-containment networks
- Maintain clear, timely updates to customers, providers, and partners on claim status
- Document thoroughly in the claims system and ensure complete, high-quality files
- Assess the need for medical management and escalate appropriately
- Process bills in accordance with statutory requirements and internal controls
- Identify potential fraud, waste, and abuse and collaborate with the investigative team
- Deliver excellent written and verbal customer communication throughout the claim lifecycle
- Perform additional responsibilities as needed to support the team and our customers
Requirements
- Proven experience handling accident and sickness travel medical claims, including complex domestic and international cases
- Current or ability to obtain state adjuster licensing
- A belief that claims processing should enhance, not hinder, the customer experience
- Strength in writing, negotiation, communication, organization, reporting, data gathering, reserving, brainstorming, and researching
- Comfort working with data, forms, spreadsheets, and policy wordings
- Licensing & compliance: Must hold or be eligible to obtain state adjuster licenses for adjudicating travel insurance claims
- Adhere to state insurance regulations and maintain continuing-education requirements tied to state licenses
Bonus Points
- Startup or high-growth environment experience
- Although English is our operating language, were always looking for language skills to support our global member base
How Youll Make an Impact
- Set clear, relevant goals and consistently surpass them
- Prioritize the work that moves the needle for travelers and the business
- Build strong relationships with customers, providers, and partners to advance our mission of a humanity-focused travel insurance experience