Analysis Skills, Best Practices, Brokerage, Calendar Management, Cargo/Freight, Case Management, Claims Management, Claims Processing, Communication Skills, Documentation, Guidewire, Insurance, Maintain Compliance, Microsoft Office, Negotiation Skills, Organizational Skills, Presentation/Verbal Skills, Regulatory Compliance, State Laws and Regulations, Subrogation, Time Management, Writing Skills
Claims Adjuster I/II (Mid-Level) - Auto Liability
Department: Claims Reports To: Claims Manager FLSA Status: Exempt Location: McDonough, Georgia
About the Role
We are seeking an experienced Claims Adjuster to manage a caseload of auto liability claims from first notice of loss through resolution. The ideal candidate brings 3-5 years of liability claims-handling experience and demonstrates strong investigative, negotiation, and file-documentation skills. Cargo claims experience is strongly preferred and will be given priority consideration, as this role may support a book of business involving motor carrier and cargo liability exposures.
Key Responsibilities
- Investigate, evaluate, and resolve auto liability claims of moderate to high complexity, ensuring compliance with state regulations and company best practices.
- Conduct timely and thorough investigations, including scene inspections, witness interviews, and coordination with independent adjusters, engineers, and other experts as needed.
- Analyze liability and damages; issue reserve recommendations in accordance with authority level.
- Negotiate settlements directly with claimants, attorneys, and third parties within assigned settlement authority.
- Evaluate and process cargo liability claims, including analysis of bills of lading, cargo insurance policies, Carmack Amendment exposure, and interline/broker liability issues (where applicable).
- Maintain accurate, well-documented claim files, including timely diary management, status updates, and reserve adjustments.
- Identify subrogation, salvage, and fraud indicators, and refer files appropriately.
- Communicate claim status and resolution strategy clearly to policyholders, brokers, and internal stakeholders.
Required Qualifications
- 3-5 years of liability claims adjusting experience, primarily auto liability (commercial auto experience a plus).
- Active adjuster license(s) as required by state(s) of operation, or ability to obtain within a defined timeframe.
- Strong working knowledge of liability investigation techniques, coverage analysis, and negotiation strategy.
- Excellent written and verbal communication skills, with strong file documentation habits.
- Proficiency with claims management systems (e.g., Guidewire, Duck Creek, or similar) and standard MS Office applications.
- Strong organizational skills with the ability to manage a diverse caseload under time-sensitive deadlines.
Preferred Qualifications
Prior cargo claims experience, including familiarity with:
Carmack Amendment liability and federal motor carrier regulations
Bills of lading, cargo insurance policies, and broker/carrier liability distinctions
Freight loss and damage claim handling, subrogation, and recovery processes
Bachelor's degree in a related field, or equivalent combination of education and experience.
Industry designations such as AIC, SCLA, or similar (preferred, not required).
Experience working with transportation, logistics, or trucking-focused insureds.
EEO/Vets/Women/Disabled/Minorities
www.bennettig.com
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Bennett International Group, LLC