Claims Adjuster

The Property and Cargo Claim Adjuster is responsible for managing claims involving cargo loss, property damage, and auto damage across 48 states within a flatbed trucking operation. This desk-based role requires strong analytical skills, attention to detail, and the ability to resolve claims efficiently and in compliance with company policies and regulatory standards. Experience with bodily injury is a plus. The position is based in our Tulsa office.

Essential Duties and Responsibilities:

Claims Investigation & Evaluation

• Handle cargo, property, and auto damage claims from intake through resolution.
• Review documentation, photographs, driver statements, and other evidence to determine liability and damages.
• Manage the investigation process by determining what outside resources (e.g., appraisers, adjusters, forensic experts) are needed for each incident.
• Communicate effectively with drivers, vendors, first responders, customers, and third-party claimants.

Claim Resolution

• Negotiate settlements with claimants, vendors, and third parties.
• Identify and pursue subrogation and recovery opportunities.
• Use specific industry, company, and case knowledge to reach the best agreement for the operational success of Melton.

Documentation & Compliance

• Maintain accurate and detailed claim files, notes, and reports.
• Ensure compliance with federal, state, and industry regulations, including DOT and FMCSA standards.
• Stay current on regulatory changes and industry best practices.

Internal Collaboration

• Partner with Safety, Risk Management, Dispatch, and Operations to support investigations and loss prevention.
• Provide insights and recommendations to improve claims processes and reduce exposure.

Qualifications:

• Must have an active Claims Adjusters license and be willing to complete continuing education and training.
• Proven experience as a Claims Adjuster, property, cargo, and bodily injury experience preferred.
• Knowledge of the trucking and logistics industry, including relevant regulations and compliance requirements.
• Strong analytical and decision-making skills, with the ability to manage complex claims.
• Excellent negotiation and interpersonal skills, with the ability to communicate effectively with various stakeholders.
• Proficient in claims management software and Microsoft Office Suite.
• High school diploma required, college degree preferred.
• English/Spanish bilingual preferred but not required.

Physical Demands: It is necessary to talk, hear, sit, walk, type, and write. It is occasionally necessary to lift up to 25 lbs.