Job Description
Job Title: Claims Administrator
Location: Corporate
Department: Risk Management
Job Summary: The Claims Administrator supports the operation of the Corporate Risk Management Department to fulfill operational and administrative needs related to claims processing and incident management.
Principal Duties:
- Review and preserve surveillance video in response to internal and external requests related to reported incidents.
- Document video requests and fulfill in a timely manner to support claim investigations.
- Support the Risk Management team by reviewing incident reports and organizing related documentation.
- Monitor Risk Management Information System (RMIS) to analyze data, identify trends, and compile information in support of investigations and litigation.
- Compile weekly incident reports for root cause analysis and trending.
- Perform periodic audits of claims documentation and system data for accuracy and completeness.
- Receive and process incoming claims-related correspondence and documentation.
- Support claims investigations by gathering evidence including witness statements, lease documents, vendor contracts, maintenance work orders, and training documentation.
- Coordinate with stores and internal departments to obtain required documentation for claim defense.
- Open new claim files and enter loss information into the claims system.
- Support subrogation efforts by identifying claims involving damage to company property that may lead to recovery.
- Support the Risk Management team with additional duties as assigned.
Essential Functions:
- Ability to work well independently as well as in a team environment
- Ability to work in a highly confidential environment
- Excellent written and verbal communication skills
- Ability to work collaboratively with cross-functional teams
- Excellent customer service skills
- Deliver precise and accurate work
- Strong attention to detail
- Ability to handle incident and injury descriptions, photos, and videos that may be graphic in nature
- Ability to keep confidentiality
Basic Qualifications:
- High school diploma or GED required
- Proficient computer skills
- Strong Microsoft Office skills
- Familiarity with claims handling processes, RMIS systems, and evidence preservation preferred
- 1-3 years of experience in a call center, customer service, or fast-paced environment preferred
- Interest in and willingness to learn and grow within the Risk Management team
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.