Claims and Incident Manager

An Incident Claims Manager oversees the end-to-end processing of insurance claims, ensuring they are handled efficiently, accurately, and in compliance with legal standards. They lead teams to investigate, evaluate, and resolve claims, often focusing on high-risk areas like liability, property damage, or cyber incidents to mitigate financial exposure and ensure fair settlements.

Key Responsibilities

• Incident Investigation: Evaluating and documenting accidents, safety incidents, or security breaches.
• Claim Evaluation: Reviewing coverage, assessing damages, and determining liability for insurance claims.
• Team Leadership: Supervising claims staff, assigning tasks, and providing guidance.
• Litigation Support: Coordinating with legal counsel on high-exposure claims and potential lawsuits.
• Risk Mitigation: Analyzing claim trends to develop strategies that minimize future risk.
• Vendor Management: Managing relationships with third-party administrators (TPAs) and other service providers.

Qualifications & Skills

• Experience: Usually 5-10+ years in claims handling, specifically in general liability or bodily injury.
• Education: Some college, or a related field, often with professional certifications like AIC (Associate in Claims) or ARM (Associate in Risk Management).
• Skills: Strong negotiation, analytical, and communication skills are essential.
• Technical Knowledge: Familiarity with claims management software (HSI, Concentra, etc.)

Work Environment & Salary

• Roles: Corporate risk management department.
• Salary: 60k to 80k

Reports to Thomas Takada