The Auto Property Damage Claims Associate is responsible for managing Auto Property Damage claims within our Auto PD Claim Unit." This role demands a high level of customer service patience and professionalism while working in a fast-paced environment with significant phone interaction. Strong customer service organizational verbal and written communication skills are essential. The ability to navigate adversarial situations with professionalism is critical. Comparative negligence claim handling experience is a plus but not required.Looking to hire qualified candidates that can start the middle of June
Essential Functions and Responsibilities
Policy Analysis
Investigate and interpret policy provisions endorsements and conditions to determine coverage for automobile property claims.
Identify and investigate contested coverage claims that may require a roundtable discussion.
Claim Investigation
Investigate auto accidents to assess liability by interviewing first- and third-party claimants witnesses investigating officers and other relevant parties.
Secure and analyze pertinent records documentation and loss scene information to determine proximate cause negligence and damages.
Claims Management
Evaluate and adjust reserves as necessary.
Prepare dispatch instructions for field personnel to inspect vehicles.
Negotiate and settle claims within individual authority limits and seek supervisor approval for claims exceeding authority or requiring additional guidance.
Maintain effective follow-up systems on pending files advising insureds claimants and brokers on claim status.
Act as an intermediary between the company preferred vendors and customers to resolve disputes.
Ensure adherence to privacy guidelines laws and regulations in claims handling.
Subrogation and Legal Handling
Investigate and initiate subrogation processes when applicable.
Handle and respond to special civil part lawsuits or intercompany arbitrations related to auto property damage claims.
Administrative Duties
Manage a customer-focused phone environment by answering calls returning voicemails and responding to emails and text correspondence promptly.
Process incoming and outgoing mail timely and in accordance with state guidelines.
Complete other duties as assigned.
Qualifications and Education
Bachelors degree required.
A minimum of 1 year of related PD claim experience is welcomed but not required.
Proficiency in personal computer skills including Microsoft Office Suite.
Ability to prioritize and manage multiple tasks effectively.
Excellent communication organizational and customer service skills.
Perks and Benefits
4 weeks accrued paid time off 9 paid national holidays per year
Free onsite gym at our Boston Location
Tuition Reimbursement
Low cost and excellent coverage health insurance options that start on Day 1 medical dental vision
Robust health and wellness program and fitness reimbursements
Auto and home insurance discounts
Matching gift opportunities
Annual 401k Employer Contribution up to 7.5 of your base salary
Various Paid Family leave options including Paid Parental Leave
Resources to promote Professional Development LinkedIn Learning and licensure assistance
Convenient location directly across from South Station and Pre-Tax Commuter Benefits
Salary Range 47000 - 55000 a year.
Actual compensation will vary based on multiple factors including employee knowledge and experience role scope business needs geographical location and internal equity.
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over 2 billion in personal and commercial auto and homeowners insurance throughout the Northeast and mid-Atlantic where we have built an unparalleled reputation for service. We continuously invest in technology our employees thrive in our empowering environment and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1900 people and is headquartered in Boston Massachusetts.
Plymouth Rock Assurance Corporation holds an A.M. Best rating of A-Excellent".LI-RJ1