Join our team and help guide homeowners through one of the most important processes after a disaster—restoring their peace of mind. We're looking for a detail-oriented, proactive Claims Coordinator to manage restoration claims from start to finish. If you thrive in a fast-paced environment, enjoy helping people, and are highly organized—we want to meet you.
What You’ll Do:
Manage claims from First Notice of Loss (FNOL) through job completion using our CRM
Dispatch technicians based on availability and job urgency
Track job progress to ensure we meet insurance carrier SLAs and internal deadlines
Communicate clearly with homeowners, insurance adjusters, and mortgage companies
Review and upload documents, job notes, and photos—follow up on anything missing
Assist with or draft Xactimate estimates; ensure accuracy before submission
Handle customer concerns quickly and escalate issues when necessary
Keep daily job documentation organized and up to date
Work closely with Project Managers, Estimators, and technicians to keep projects moving
What We’re Looking For:
High school diploma or GED required; college preferred
1–3 years of Xactimate (X1 or 28) experience preferred
Strong customer service and communication skills
Excellent organization, time management, and attention to detail
Comfortable with Microsoft Office and CRM tools
Calm and professional under pressure
IICRC certifications (WRT, ASD, OCT, etc.) a plus
Why You’ll Love Working With Us:
Make a meaningful impact during people’s toughest times
Supportive team atmosphere with room for growth
Competitive pay, training, and benefits
Fast-paced, never-boring environment
Opportunity to learn restoration and claims management from the inside out
Physical Requirements:
Sitting and computer use for extended periods
Occasional lifting (up to 20 lbs)
Frequent typing, phone use, and task switching
Apply today and become the reliable link between our field crews, our clients, and our insurance partners!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.