Claims Customer Service Representative I

Overview:

To research and resolve provider telephone and written inquiries within established timeframes,
accurately screen claims, and participate in provider meetings and projects. Support for either
escalated calls or to accept calls of a more complex nature requiring additional skills. To provide
support to CSR staff when call volume requires additional personnel. Routinely process CIFs as
part of their daily workload.

Responsibilities:

•  ESSENTIAL DUTIES AND RESPONSIBILITIES
  - Respond to provider telephone inquiries; research policy issues, analyze EOPs and claim
  history, recommend resolution to the issues, implement resolution once approved and
  communicate outcome to providers within established timeframes.
  - Research, resolve, and communicate outcome to providers on CIFs, claim tracers, and
  general claim correspondence within established timeframes.
  - Participate in provider meetings to resolve claim issues. Along with Provider Relations
  staff, participate in quarterly provider focus group meetings and in-services.
  - Follow established Partnership policies and procedures, Partnership claims operating instruction
  memorandums, EDS provider manual guidelines, and Title 22 regulations when resolving
  claims and claim issues. Complete claim processing accurately within established
  production standards.
  - Enter, process, and resolve claims from all Partnership claim types and in any form (paper or
  electronic) within established standards. This will include electronic and paper crossover
  claims, pended claims, and claims which require manual pricing.
  - Participate in special projects and assignments as required.
  - Recognize and give feedback to management on procedure changes that would result in
  more efficient operations.
  - Record daily production statistics and related activities on appropriate reports; turn all logs
  and reports in to Claims Customer Service Supervisor.
  
  
• SECONDARY DUTIES AND RESPONSIBILITIES
  - Participate in special projects and assignments as required.
  - Will participate in resolution of CIFs as required

Qualifications:

Education and Experience	High school diploma or equivalent. Minimum one (1) year of prior claims processing experience in an automated claim environment; or equivalent combination of education and experience.
Special Skills, Licenses andCertifications	Knowledge of CPT, HCPC procedure coding, and ICD-9 diagnostic coding. Knowledge of medical terminology. Ability to access coding reference guides for accurate information. Typing speed 30 wpm and proficient use of 10-key calculator.
Performance Based Competencies	Effective written and oral communication skills. Ability to effectively exercise good judgment within scope of authority and handle sensitive issues with tact and diplomacy. Good organization skills. Ability to accurately complete tasks within established times.
Work Environment And Physical Demands	Ability to use a computer keyboard. More than 80% of work time is spent in front of a computer monitor. When required, ability to move, carry, or lift objects of varying size, weighing up to 5 lbs.

 

 

All HealthPlan employees are expected to:

 

• Provide the highest possible level of service to clients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices; and
• Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.

HIRING RANGE:

 

$29.95 - $35.19

 

IMPORTANT DISCLAIMER NOTICE

 

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.